Honeydew Dairies | Epicor Success Story
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Honeydew Dairies

Company Facts
• Location: South Africa
• Industry: Dairy processing
• Web site: hdew.co.za

"Epicor ERP offers a comprehensive solution to manage our complex daily sale and return process. It also offers unmatched usability and agility, which is critical in the dairy business where time is of the essence."
Mike Fischer, Chief Operating Officer | Honeydew Dairies

Honeydew Dairies takes pride in its business philosophy centred on strong partnerships and quality products. They value the special relationships they have with their staff, the milk farmers who supply their milk and the retail outlets that service loyal customers.

Stringent quality standards are essential in the competitive dairy market. Only the finest quality Midlands milk is procured from farmers who understand the integral balance between effective pasture management and a healthy free-grazing dairy herd.

All Honeydew Dairy products are made by loyal long-serving staff using traditional recipes combined with advanced technological processes. A commitment to exceptionally high standards of food hygiene and handling principles combined with superior quality milk is the hallmark of Honeydew's sterling reputation. This is confirmed by continuous testing in a state-of-the-art on-site laboratory.

Founded in 1994, Honeydew Dairies' product range has evolved and expanded to suit trends in customer demand. New products are carefully formulated for the convenience and satisfaction of loyal customers. Its factory operates seven days a week and drivers deliver on demand, making certain that customers receive only the freshest produce.

Modern dairy processing

Managing the daily processing of 250,000 to 300,000 litres of milk, further complicated by the sale and return process as retailers sell dairy products on consignment, is no mean feat. The daily invoicing process involves invoices that have more than 400 line items. "Over the last five years the business has expanded exponentially and our old system just couldn't keep up. With over 700 staff nationally we realised that we needed comprehensive business software that offered scalability, flexibility, and usability," says Mike Fischer, chief operating officer for Honeydew Dairies.

Why Epicor and New Era Solutions

After careful evaluation and consultation with New Era Solutions, a member of the Epicor Inspired Partner Network, it became clear that Epicor ERP was the best choice for their requirements. "Epicor ERP offers a comprehensive solution to manage our complex daily sale and return process. It also offers unmatched usability and agility, which is critical in the dairy business where time is of the essence," says Fischer. "New Era Solutions were exceptionally responsive to our needs and any hiccups were sorted out maturely and without delay."

"Our team wasted no time in gaining insight into Honeydew Dairies and its processes. Working with such a wide  variety of products that have a limited shelf life means that careful attention must be paid to agility and speed without compromising on quality," says Stuart Scanlon, sales director for New Era Solutions. "The production component in itself is complex and further compounded by the multifaceted invoicing and order management processes."

With the volumes of product that gets ordered, produced, and shipped on a daily basis, it was imperative that the business could continue as usual. So the installation at Honeydew Dairies needed to be rolled out in phases. The initial phases included core functionality within financials, sales order management, production, and shipping. Future phases will see production enhancements, quality assurance, mobility, and bar coding.

Success

With Epicor ERP in place, Honeydew Dairies is poised for growth due to its improved efficiency and profitability. "The source of the order process is the merchandisers in stores across the country. Some of our products are wasted due to over ordering. As we evolve and embrace our new system we will be able to minimise this with handheld devices at store level. This will make a significant difference to our business' profitability," explains Fischer. "This will also benefit our customers as they continue to enjoy our top quality products."

About Epicor

Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit www.epicor.com



Success Highlights:

Challenges

• A solution must be customisable to suit the unique nature of the business
• Flexibility is critical to accommodating the intricate daily sale and return process
• Usability is essential for unskilled employees

Solution

• Epicor ERP

Benefits

• Accurate management of the sale and return process
• Responsive to the dynamic nature of the business
• Problems can be identified with speed and rectified immediately
• Manages the production process from start to finish
• Will facilitate smarter ordering thereby reducing waste and improving profitability

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