Connect with Epicor
Epicor Contact Information in the United Kingdom
Customer Success Stories
Epicor Partner Programs
Ask an Epicor Expert
Our new global survey research tells all about whose business systems are ready for what’s next!
Learn more about Epicor ERP technology and the innovative functionality it offers.
Epicor ERP provides financial executives with accurate information and insight.
Explore the library of customer videos to learn industry knowledge from your peers.
Customer Success Story
Ronald Koot (CEO and Owner) and Jos Greeve (ICT Manager) of Boers & Co describe the scope of immediate benefits of their recent Epicor ERP Version 10 implementation project.
Epicor ERP Version 10 gives Enpress the ability to do more with less, enhancing company growth.
A customer for 25 years, Lee's smoothly transitions to new capabilities and easy access to business analytics.
Epicor Express is driving success for Chirch Global Manufacturing and the Chirch Global Manufacturing Network.
Epicor Prophet 21 task automation functions are increasing productivity and efficiency at Triad Technologies.
Epicor ERP Version 10 is reshaping business at Cylicron with improved performance, clearer visibility of data, and enhanced flexibility.
test for schedule
Epicor ERP helps heavy duty equipment manufacturer, ZPMC, pave the way for European growth
“ZPMC in Rotterdam now enjoys greater insight: we have a bird’s-eye view of our entire operations, allowing us to react strategically to market changes.”
Daisy Tomasouw, Offshore and Supply Chain Director | ZPMC
ZPMC is the world’s largest heavy duty equipment manufacturer and the undefeated market leader in the manufacturing of port equipment. Headquartered in Shanghai, China, ZPMC’s expansion into Europe is conducted from its office in Rotterdam, Europe’s largest port. ZPMC has a fleet of 26 large ships for transporting heavy equipment across the globe. It also dominates the ship-to-shore and yard gantry container crane market with an astonishing market share of over 70%, running the ship loading/unloading quay cranes at major ports such as the OBA Bulk Terminal, Amsterdam and the Rotterdam World Gateway. The company designs and supplies many kinds of marine engineering ships from floating cranes to off-shore drilling platforms and was instrumental in the construction of the New Oakland Bay Bridge, San Francisco.
Daisy Tomasouw began working at ZPMC Rotterdam as offshore and supply chain director in 2012. With multiple projects running at any one time, she quickly realised it was important to bring efficiency and speed to the company’s European processes. Daisy knew that an intuitive enterprise resource planning (ERP) solution would help manage projects and align data, paving the way for further growth. Daisy explains, “The Rotterdam office is the power-house for our European growth. From here we manage projects in France, Belgium, the United Kingdom, and the Netherlands. We needed an ERP solution that would be up to the task of integrating our data and systems for the whole region.”
A complex processDue to the industrial nature of ZPMC’s business, every tender that the company submits needs to consider quality and compliance requirements, contract duration, payment terms and legal implications. In addition, it was important to have an accurate inventory system so that heavy-duty components could be located, built or shipped, on time and on budget. However, ZPMC’s existing inventory and tender data process was slowing projects down. Specification lists with vital details about parts, as well as information about ZPMC products and clients, were stored in a variety of Microsoft® Excel® spreadsheets. These spreadsheets were manually updated and circulated by the ZPMC team but there was no central, integrated source of data.
Daisy says, “Our spreadsheets served a purpose, but they were hard work to update and none of the documents were merged or controlled. If we needed to find the components for a floating crane, we might have to find details from several sources. Once we had located the components, we would need to calculate costs for shipping and installation based on the project’s specifications, which were stored separately from the warehouse inventory details. This obviously took time, and if we were to continue expanding, we knew we needed something new.”
A blueprint for the futureDaisy and the ZPMC team in Rotterdam researched the market for an ERP solution that could help. If it was successful, the Rotterdam solution could then become a blueprint for integrating ZPMC’s systems on a global scale. Daisy says, “When studying the market, Epicor stood out from the crowd. It not only had excellent reviews for inventory management and distribution, it also had the capacity to centralise our data. This would open up the opportunity for us to make better-informed business decisions and streamline our tender submission process.”
ZPMC turned to Macroscoop, the Dutch Epicor partner, to find out more. Shortly afterwards, when the Macroscoop team gave a product demonstration, it became clear that Epicor ERP would be an ideal fit for ZPMC’s operations.“When we were shown the demonstration, it was obvious that Epicor ERP had the capability and in-built analytics necessary to effectively manage our data and streamline our operations in Rotterdam. It was an easy decision to make and with Macroscoop on hand to guide us through the implementation process, we were soon able to start benefiting.”
ResponsiveZPMC started by implementing the software at its warehouse and components distribution department. This part of ZPMC’s businesses is responsible for its installation projects, as well as its after-sales maintenance services. Implementing the Epicor ERP solution in this department forced ZPMC to define its components and parts more precisely, helping the business to work more efficiently straight away.
Using Epicor modules for materials management, sales and CRM management, product management and financial management, the ZPMC team in Rotterdam can now check inventory at the click of a button and calculate accurate information for major projects. So, when ZPMC is submitting a tender for a new 60- quay crane at one of Europe’s major ports, they can factor the availability—or manufacture—of key components into their calculations. ZPMC now uses the executive dashboards in Epicor ERP to analyse spend, monitor any equipment failures and keep track of product specifications such as warranties.
“The executive dashboards have given us fast access to accurate data, dramatically improving our efficiency and profitability,” explains Daisy. “On the whole, ZPMC in Rotterdam now enjoys greater insight: we have a bird’s-eye view of our entire operations, which allows us to react strategically to market changes.”
From blueprint to international growthImplementing the Epicor solution has allowed ZPMC to benefit from organized and streamlined processes. For the first time, the company has effective communication between different departments, helping the warehouse team to manage its inventory and the tender submissions team to access parts and client data in real-time.
“When studying the market, Epicor stood out from the crowd. It not only had excellent reviews for inventory management and distribution, it also had the capacity to centralise our data. This would open up the opportunity for us to make better-informed business decisions and streamline our tender submission process.”
Daisy Tomasouw, Offshore and Supply Chain DirectorDaisy concludes, “Epicor has changed the way we do business on a day-to-day basis, providing us with insight at every level. We are certain that our successes with Epicor will help us to pave the way for further growth in Europe. We hope that in the future we will be able to expand our use of the business intelligence solution across our global operations. Using the Epicor ERP solution we have the capability to integrate our supply chain management systems so that processes are watertight from our Chinese head office all the way through to our customers.”
Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit www.epicor.com.
AW Electrical“I’m not worried about the upgrade process as our initial implementation went smoothly. I was particularly impressed with The Epicor team’s knowledge of the electrical industry. They always seem to be on the ball!” Bill Oliveri, Director, AW Electrica
Frigotehnica“We would definitely recommend iScala 3.0 and ICE to all customers because of its great ease of use and support for management reporting.” Cristina Neagu, Chief Accountant | S.C. Frigotehnica S.R.L.
Sovini Group “BisTrack is going to be instrumental in helping me and the whole team as we grow and move forward.”Anita Harrison-Carroll, Director | Sovini Trade Supplies Ltd
RADOX “The benefits mainly come from us being able to improve the relationship with our customers. It means we can become more responsive.”Jecan Alin, Economist | Radox srl
Derako International“The longer we use Epicor, the more reliable our insights, and thus the more competitive we become in the face of rapidly changing circumstances. The implementation makes us future proof and we can respond faster.”Richard van den Engel, Finance and Information Manager | Derako International
Amiantit“iScala 3.0 gives us everything we need. It allows us to function as one business entity and lets us share information quickly, informing business decisions. We anticipate that because of our new standardised methodology and knowledgesharing approach, we will be able to continue to take our business from strength to strength.”Penio Penev, IT Solutions Manager | Amiantit
PureMalt Selects Epicor to Provide Better Data VisibilityFood and Beverage Supplier Chooses Epicor Tropos ERP to Support Growth
Nature's Choice Poised for Growth with Epicor ERP(1)Health Food Supplier Chooses Epicor to Support Expansion
The SMD Group Selects Epicor ERP to Support Ongoing Growth
Textile Design and Manufacturing Company Chooses Epicor and Dot Net IT to Improve IT Integration Throughout the Business
Bemco to Implement Epicor BisTrack
The British Electrical and Manufacturing Company
Limited, Bemco, is going to implement the Epicor® BisTrack.
New Epicor Executive Vice President for International Named to Lead Europe, Middle East and Africa, and Asia Pacific RegionsProven and Results Driven Industry Veteran Sabby Gill to Focus on Growth Opportunities in the EMEA and APAC Midsize Enterprise Software Markets
A Strict CFO Could Be Bad For BusinessBehind the Numbers: Research Commissioned by Epicor Reveals Varied CFO Personas and How Corporate Technology Investments Can Be Influenced by Individual Leadership Style
The Authentic Food Company Selects Epicor to Support Ongoing GrowthTop Retail and Food Service Supplier Chooses Epicor Tropos
Deep Sea Electronics Selects Epicor ERP to Support Ongoing GrowthTop Manufacturer of Generator Control Chooses Epicor to Support Its Growing Export Market
Major UK Bathroom Retailer Chooses Epicor BisTrackC.P. Hart Implements Fully Integrated ERP Solution to Support Growth
Epicor to Showcase How BisTrack Makes Timber Businesses More ProfitableEpicor will be demonstrating its Epicor BisTrack ERP solution at Timber Expo 2015
© Epicor Software Corporation