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Servitization and the Customer Service Supply Chain

Category: Manufacturing

In my recent article "Are British factories an endangered species?" I talked about how UK manufacturers can use the process of servitization as another way of staying ahead of the competition. Whether a manufacturer is offering intermediate services such as a helpdesk, periodic maintenance, repair and overhaul; or advanced capability-based services such as "kilometres moved" offered by companies such as MAN Truck and Bus UK or Alstom’s Train-Life services, customer service will be a key component of the “service” provided.

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Are British Factories an Endangered Species?

Category: Manufacturing

With the rate of change accelerating fast the outlook for large chunks of UK manufacturing is far from rosy. The basic business model for large numbers of factories up and down the country can’t be sustainable in the long term.
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Brexit — Change and the Need for Agility

Category: Manufacturing

As the dust settles after the referendum in the UK last week, companies are facing the challenge of sifting through the uncertainty and concerns surrounding the impact of the result that the UK will leave the European Union (EU).  "Brexit" is now a reality and the global markets have already felt the impact of the vote. Many businesses are wondering how this decision will alter the way they conduct business with partners, suppliers and customers at home and abroad.
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The Power and Increasing Scope of MES

Category: Manufacturing

Manufacturers in today’s accelerating global markets must master the management of change.
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Six Key Drivers Shaping the Manufacturing Supply Chain

Category: ERP Manufacturing

A recent study by Simon Ellis of IDC Manufacturing Insights takes an in-depth look at the future of the manufacturing supply chain.
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Epicor EMEA Customer Awards

Category: Manufacturing

Insights EMEA 2015 was the inaugural year for the UK customer awards, while the Middle East saw customers recognised for the second year running. Charles Clayton, Customer Advocacy Director, and Stuart Hall, Sales Director UK, presented the awards in the UK, with Vinod Raghothamarao, Customer Engagement Manager - Professional Services MENA, supporting Charles in Dubai.

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Manufacturing Trends for 2015

Category: Manufacturing

According to the Manufacturer’s Alliance for Productivity and Innovation, manufacturing will continue to grow faster than the economy as whole in the coming year. Manufacturing production is expected to grow 4.0 percent in 2015 and 3.6 percent in 2016, with growth
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