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Servitization and the Customer Service Supply Chain

05/10/2016
Category: Manufacturing


In my recent article "Are British factories an endangered species?" I talked about how UK manufacturers can use the process of servitization as another way of staying ahead of the competition. Whether a manufacturer is offering intermediate services such as a helpdesk, periodic maintenance, repair and overhaul; or advanced capability-based services such as "kilometres moved" offered by companies such as MAN Truck and Bus UK or Alstom’s Train-Life services, customer service will be a key component of the “service” provided.

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Are British Factories an Endangered Species?

19/09/2016
Category: Manufacturing

With the rate of change accelerating fast the outlook for large chunks of UK manufacturing is far from rosy. The basic business model for large numbers of factories up and down the country can’t be sustainable in the long term.
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Brexit — Change and the Need for Agility

30/06/2016
Category: Manufacturing

As the dust settles after the referendum in the UK last week, companies are facing the challenge of sifting through the uncertainty and concerns surrounding the impact of the result that the UK will leave the European Union (EU).  "Brexit" is now a reality and the global markets have already felt the impact of the vote. Many businesses are wondering how this decision will alter the way they conduct business with partners, suppliers and customers at home and abroad.
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Users helping users at the upcoming UK and EMEA EUG conference

17/06/2016
Category: Technology Innovation

We’re looking forward to meeting a full house of Epicor users and partners during the Epicor User Group (EUG) conference for the UK and EMEA next week. Taking place on June 22 and 23 at Staverton Park Hotel, Daventry, UK, it promises to be a busy and exciting event. 
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How to Eliminate Inefficiency to Propel Your Growth—and Protect Your Brand

24/05/2016
Category: Technology Innovation

As a manufacturer, you understand that to grow in today’s competitive global markets means that your business must operate with increasing efficiency. However, this can quickly lead to a catch-22 situation that perhaps you’ve experienced: while you’re working to become more efficient to drive growth, unplanned growth happens—such as surprise surges in demand that you just weren’t prepared for. And suddenly, you find that your operations are overwhelmed and becoming less efficient instead of more so.
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Epicor Shortlisted in FDs’ Excellence Awards

24/05/2016
Category: Technology Innovation

Epicor Software, global provider of industry specific software solutions to promote business growth, is delighted to be shortlisted in the Software Vendor of the Year category at this year’s 12th anniversary of the FDs’ Excellence Awards.
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Epicor CFO Discusses Corporate Challenges

25/11/2015
Category: Technology Innovation

In an interview on SearchFinancialApplications.com, Kathy Crusco, executive vice president and CFO of Epicor, answered questions ranging from the challenges of merging two organizations (Epicor and Activant) to the Financial Accounting Standards Board’s new standard for recognizing revenue.
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