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Three Diverse Operating Systems, One ERP Database

12/05/2017
Category: Manufacturing

Headquartered in England, KMF is the market leader in the supply of precision sheet metal fabrication and engineering solutions. With the newly formed KMF Group, the company consists of KMF Precision Sheet Metal, KMF Precision Engineering as well as their sister company in Slovakia, KMF Slovakia. Together, these organizations have combined to deliver fully integrated bespoke metal work and precision sheet metal fabrication solutions with over 110,000 sq. ft. of manufacturing and office space.



Work the Way that Suits You Best with Epicor iScala 3.1

02/05/2017
Category: ERP

The most obvious and far-reaching change with the latest version of the Epicor iScala ERP solution is in its revamped user experience. The new look and feel makes it easy to tailor the user interface to the specific needs and business functions of the individual, group, department or company. It also accelerates many tasks, from accessing applications and information to data entry and modification.


Epicor iScala 3.1—Changing the Way You Work

28/04/2017
Category: ERP


The latest release of the Epicor iScala ERP solution offers significant improvements focused on improving user experience, capabilities and value. It beefs up security. It’s much easier to use and its user interface can be adapted to suit individual users, teams or companies. It also introduces the first of a new breed of online and offline mobile application for Google Android and Apple IoS. This automates and simplifies key day-to-day warehouse operations, and more apps will follow. Other areas greatly improved in this release are Finance Management, and Service and Contract Management.


D!conomy – CeBit’s Ideas and Solutions for a Digital World

10/04/2017
Category: Technology Innovation

As the great and the good in IT flocked to Hanover for CeBit 2017 last week, I was grateful not to have to walk the floor and instead I reviewed the key themes at the event, from the relative comfort of my desk.  Amongst event keynote subjects, like the Internet of Things (IoT) and Artificial Intelligence (AI), a topic which CeBit calls 'D!conomy' caught my attention.



Servitization and the Customer Service Supply Chain—the View From a Primary Supplier

08/01/2017
Category: Manufacturing

I ended my "Servitization and the customer service supply chain" article with a commitment to follow the chain from a primary supplier through to the consumer and then share with you what I’ve found. To recap, the questions I am interested in getting answers to include: are manufacturing businesses using customer experience to differentiate themselves? If they are, how are they doing this, and how are they impacted by the customer service they receive from their suppliers?



Intermediate Services—the Start of Your Servitization Journey

18/12/2016
Category: Technology Innovation

In my September post, the ironically titled "Are British factories an Endangered Species" (and for the record the answer is an emphatic NO!) I proposed that servitization was a route through which business could grow and simultaneously deepen the relationships they have with their customers. While the biggest benefits of the servitization transformation are realised when the business starts to offer advanced services (outcome focused on capability)—providing intermediate services (outcomes based on product condition) is probably a good place for most business to start their servitization journey.



Servitization and the Customer Service Supply Chain

05/10/2016
Category: Manufacturing


In my recent article "Are British factories an endangered species?" I talked about how UK manufacturers can use the process of servitization as another way of staying ahead of the competition. Whether a manufacturer is offering intermediate services such as a helpdesk, periodic maintenance, repair and overhaul; or advanced capability-based services such as "kilometres moved" offered by companies such as MAN Truck and Bus UK or Alstom’s Train-Life services, customer service will be a key component of the “service” provided.

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