Mobile users are increasingly looking for ease of access to ERP information to perform their jobs on any device at any time. In this age of “Bring Your Own Device” or BYOD, smartphone devices and tablets are becoming more secure, accessible and affordable. To meet these needs, mobile solutions must handle different mobile devices and applications for different roles/jobs and also have the ability to be used by staff with limited computer or language skills in adverse conditions (i.e. variable lighting, distractions/interruptions or potential for device to be damaged).
There are many different mobile device options available today and choosing one to fit your mobile strategy depends on a number of factors. Cost, environment, signal access, security, and function should all be taken into consideration for this decision. Some commonly used types of mobiles devices include:
- Handheld. Handheld mobile devices have been around for many years; typically they have a gun or PDA form with a scanner. Usually these can be found in warehouses or shop floors because they stay within the organizations infrastructure and not meant to be used in the field.
- Purpose built device. Purpose built mobile devices are usually built around either specific company requirements or functional requirements and tend to be very expensive and used for both internal and external processes.
- Smartphones. Smartphones are easy to acquire and use, and consumers are looking to use these devices to access and process ERP data. This is one of the main drivers for companies to start developing mobile strategies outside of the typical mobile needs.
- Tablets. Tablets, like smartphones, are easy to acquire and use, but are more powerful and have larger touchscreens. Tablets today, can and do take over a lot of ERP functionality that was traditionally done on workstations back at the office. They are seen as the next evolutionary step in this process.
Instead of having to go to a traditional workstation to access certain items, mobile users are quickly able to engage in their day-to-day activities and work more efficiently. Aside from user pressure to be able to access ERP data, we also see influence from companies to gain operational efficiencies and the ability to provide a competitive differentiation as drivers. Mobile use allows better communication and collaboration for the whole organization, and by having these real-time transactions in executive hands, there is a shorter time for decisions, which helps gain the efficiencies that are required by the organization.
Users are demanding to be able to interact with their ERP data anywhere from any device. Balance that with the need for organizations to secure the data to make sure it is accurate by applying workflow to business processes. Mobile access will become more common and the primary way end users will access ERP applications. As this becomes more mainstream, companies are already reaping the benefits in increased productivity, greater efficiencies and lower cost.
Posted by Sanjay Ejantkar, Sr. Manager, Product Marketing
Like it or not, IT has become consumerized. “BYOD” is a phrase that refers to employees who bring their own computing devices (i.e., smartphones, laptops, tablets) to the workplace for use and connectivity on the corporate network. BYOD is happening—and fast. An article on Search Security cites rates of adoption reaching 40 percent to 75 percent, driven largely by consumer smartphones and tablets. The article’s lead describes the risk/benefit of BYOD:
Mobile devices come in all shapes and sizes, from smartphones, notebooks, and tablets, to the new-breed hybrid convertibles and detachables that made headlines at the Consumer Electronics Show 2013. While mobility boosts enterprise employee efficiency by delivering “anywhere access” to business data and systems, it obliterates what’s left of the increasingly ineffective corporate network perimeter. Many security managers have already discovered the disconcerting implications: less control than ever over enterprise data access from a myriad of consumer devices—including a groundswell of BYODs—and more difficulty determining which devices are accessing which systems and data.
The article quotes Anthony Peters, director of information technology at Burr Pilger Mayer Inc., a financial services firm headquartered in San Francisco, on the development. Peters notes his tidy, policy-driven corporate BlackBerry world was shattered several years ago by the Apple iPhone craze. “Today, we’re almost entirely BYOD,” Peters said. “We allow iPhone 3GS and above, Windows Mobile, and Android.”
The Security for Business Innovation Council recommends a BYOD Agreement Checklist for those organizations embracing the practice:
- Ensure that end users are responsible for backing up personal data.
- Clarify lines of responsibility for device maintenance, support, and costs.
- Require employees to remove apps at the request of the organization.
- Disable access to the network if a blacklisted app is installed or if the device has been jail-broken.
- Specify the consequences for any violations to the policy.
On another front, a recent USA Today article focuses on the significant productivity gains enabled by BYOD, with studies showing that mobile users taking advantage of productivity apps save 88 minutes a day—22 days a year—by doing so. It cites a new line of BYOD products that has emerged to address the attendant security issue:
Those products are designed to protect personal devices without penetrating the user privacy, by "splitting" the device in two partitions: one for personal use and the other for business use. The organization gets a full control over the business part, while the employee gets to do whatever he wants with his private partition.
Until those tools become commonplace, the article offers tips for safe use of BYOD:
- Use a passcode to screen-lock devices.
- Install antivirus or mobile security applications.
- Set a password for voicemail.
- Turn off WiFi and apps that use location services and Bluetooth when not using them.
- Avoid using hotspots whenever possible.
The author concludes: “Businesses should establish guidelines about who gets to use mobile devices to access corporate information, and what they can do with it—and couple this policy with accountability and enforcement. Use of a Mobile Device Management (MDM) solution enables remote device tracking and wipes off data on lost or stolen devices. Companies should use enterprise-grade mobile apps and keep security patches updated.”
Posted by the Epicor Social Media Team
There has been an explosion of discussions about the importance of dark data to businesses looking to mine their data resources for competitive advantage. What is it? Why is it important? In a recent blog post, technology writer Isaac Sacolick
offers a business definition of dark data:
Dark data is data and content that exists and is stored, but is not leveraged and analyzed for intelligence or used in forward looking decisions. It includes data that is in physical locations or formats that make analysis complex or too costly, or data that has significant data quality issues. It also includes data that is currently stored and can be connected to other data sources for analysis, but the business has not dedicated sufficient resources to analyze and leverage. Finally (and this may be debatable), dark data also includes data that currently isn't captured by the enterprise, or data that exists outside of the boundary of the enterprise.
Elsewhere, an article on IT World
, notes that dark data is ubiquitous:
Every enterprise accumulates dark data. Companies don't try to hoard this unanalyzed information, it just happens because it's created almost everywhere. Servers in data centers generate an enormous trove of largely untapped log file data. Manufacturers' shop floor control systems and robots produce dark data as well as widgets. Little of the data from a retailer's point of sale system gets mined. Information from diagnostic equipment in intensive care units is generally ignored. The list goes on.
Consultant Matt Hunt
posts on his blog that more leaders should focus on dark data, because it can lead to significant insights. He cites a Wired
article that introduced him to the concept. It contains the long refutation of the now debunked claim that coffee consumption was linked to pancreatic cancer (it took 20 years), which could have been accomplished years earlier had scientists examined the dark data of other studies that were looking for other relationships.
Hunt notes that data often becomes dark because it fails to fit into expectations as it emerges, and that this is true for business as well as scientific organizations. While working as a data analyst for a major retailer, he realized the company could glean insights by paying more attention to its failed projects— by learning from its dark data. “A company may have spent thousands or even millions of dollars on their latest innovation initiative,” he says. “If that initiative fails, few people within the organization will know the details of why.”
He suggests that companies would do well by analyzing their failures, not just casting them to oblivion. Companies can bring light to dark data by more thoroughly analyzing their failures: What was accomplished? What was learned? What would have been done differently on retrospect? Pursuing this kind of formal post mortem on failed initiatives could help keep valuable data from going dark.
If, as a recent post suggests on medium.com
, dark data is more important than big data—or simply if its potential is better understood—Hunt’s recommendation might be considered as a best practice for businesses seriously investing in data analysis.
Posted by the Epicor Social Media Team
In a recent post
, we commented on the coverage cloud data security has been getting in the trade press, noting that security was a larger issue than availability (despite some recent, well-publicized outages at major public cloud providers). Furthermore, we noted that the emergence of big data initiatives at the corporate level had exacerbated concerns about cloud data security. Today, we follow up with some field observations, culled from the Ponemon Institute’s
of encryption in the cloud.
The study surveyed more than 4,000 business and IT managers in the United States, United Kingdom, Germany, France, Australia, Japan, and Brazil with the objective of determining how organizations protect information assets entrusted to cloud providers. Here are 10 key survey findings relating to data protection, encryption, and key management activities in the cloud:
- Transfer of data
About half of respondents say their organizations transfer sensitive or confidential data to the cloud environment. Within another two years, another third say they are very likely to do this.
- Security effects
Thirty-nine percent of respondents believe cloud adoption has decreased their companies’ security postures. Forty-four percent indicate cloud adoption has neither increased nor decreased security posture. Only 10 percent believe cloud adoption has increased their organization’s security posture.
Forty-four percent of respondents believe that the cloud provider has primary responsibility for protecting sensitive or confidential data in the cloud; 30 percent believe it is the cloud consumer who has primary responsibility.
- Use and attribution of responsibility
Companies that currently transfer sensitive or confidential data to the cloud are much more likely to hold the cloud provider responsible for data protection; those that do not currently do so are more likely to hold the cloud consumer responsible.
- Consuming in the dark
Sixty-three percent of respondents say that they do not know what cloud providers are doing to protect the sensitive or confidential data entrusted to them.
- Confidence levels
In general, those who select the cloud provider as most responsible for protecting data are more confident in the provider’s ability to do so than are those who select their own organization as most responsible (51 percent versus 32 percent).
- Where data encryption is applied
- As it is transferred over the network: 38 percent
- Before it is transferred to the cloud provider: 35 percent
- Within the cloud environment: 27 percent
- Encryption site and responsibility
Among companies that encrypt data inside the cloud, 74 percent believe the cloud provider is most responsible for protecting the data. Among those encrypting within their organization before sending to the cloud, only 34 percent hold the cloud provider most responsible for security.
- Encryption key management responsibility
Thirty-six percent say their own organization is most responsible for key management when sensitive or confidential information is transferred to the cloud. Twenty-two percent say the cloud provider is most responsible. Another 22 percent say a third party (i.e., another independent service provider) is responsible.
- Strength from strength
Companies with characteristics indicating a strong security posture are more likely to transfer sensitive or confidential information than those with weaker secure postures. In other words, companies that understand security are more willing and able to take advantage of the cloud. This finding is at odds with the conventional belief that security-aware organizations are more skeptical of cloud security, while those less aware of security are more likely to overlook a perceived lack of security.
Posted by Epicor Social Media Team
A number of recently published articles continue the media’s focus on cloud data security. On PC World’s Net Work blog, analyst Tony Bradley points out that despite recent outages in cloud services from major providers, security remains a larger issue than availability:
The debate over cloud availability is silly… local networks and servers are not impervious to outages, so the risk is essentially the same as it pertains to availability. There are, however, other concerns that offer a much more valid argument against cloud services for some businesses. Chief among them is security and privacy. The convenience of outsourcing the IT infrastructure to a cloud-based third party comes with increased risk that your network traffic or stored data could be compromised in some way, either directly by the IT support personnel charged with maintaining your services, or inadvertently by exposing it to increased risk on Internet-based servers.
The post discusses private or hybrid cloud use as a response to security issues. According to a crn.com column, the proliferation of big data projects is another reason that IT security teams may be considering such action:
IT security teams should be on the lookout for business units that may be spinning up servers using a public cloud provider for big data analytics projects because it introduces a variety of security risks, according to a security auditor who frequently reviews the software and infrastructure supporting such projects.
The problem is ease of access (and, it seems to us, lack of corporate governance). IT teams are often skirted by business units that can rent cloud infrastructure in minutes, as executives in those units look to quickly leverage their data.
According to David Barton, principal and practice leader of the technology assurance group at Atlanta-based UHY Advisors, a business consulting firm, infrastructure as-a-service providers are typically the cheapest option to rent computing power, but this carries with it the most risk and responsibilities. “Unless an organization opts to lease a private cloud, the infrastructure in a public cloud environment is typically shared among different users; the location of the data is often uncertain and open to an increased risk of exposure,” says Barton. “Systems can also be open to shared technology vulnerabilities, making them ripe for attack by cybercriminals using automated tools. Denial of service attacks can result in cloud outages, making systems inaccessible for extended periods of time.”
Web application firewall developer Applicure outlines the basic data protection actions cloud users should expect to see implemented:
Access control lists to define the permissions attached to the data objects
Storage encryption to protect against unauthorized access at the data center (especially by malicious IT staff)
Transport-level encryption to protect data when it is transmitted
Firewalls to include Web application firewalls to protect against outside attacks launched against the data center
Hardening of the servers to protect against known, and unknown, vulnerabilities in the operating system and software
Physical security to protect against unauthorized physical access to data
Regardless of whether public, private, or hybrid cloud, user management needs to know what security controls are in place, to what extent these controls are implemented, and what plans are in place to deal with an attack. These questions should be answered sufficiently by cloud providers.
Posted by the Epicor Social Media Team
About how much of what you hear do you remember? It probably depends on what you are doing when you are listening. Most adults in these days are juggling many tasks at the same time – reading emails, texting messages on their smart phones and checking in on Facebook and Twitter to stay up to date on all the latest news. It is quite difficult to get a person’s complete attention, and keeping it is another thing altogether! That begs the question, even when you do have their attention, did they hear you? Do they understand what you are saying?
Over twenty four hundred years ago, Confucius said, “I hear and I forget, I see and I remember, I do and I understand”. This quote from the famous Chinese philosopher is as accurate today as it was 2400 years ago. What we know today based on research is that retention rates increase dramatically when learners actually do something rather than just listen to a lecture. The average trainer speaks about 100-200 words per minute, but how much of that is really heard? Of course that depends on what the learner is doing while listening, distractions surround us every day – and in every class, that is the job of the trainer – to keep a learners attention and to ensure that they gain knowledge during the session.
A trainer must be able to deliver material and information to satisfy the three key learning styles: Auditory (hear it), Visual (see it) and Kinesthetic (do it). The visual and auditory parts are easy, a traditional meeting or webcast typically satisfies these learning styles. A great way to ensure there is a connection with the learners is to discuss the information and ask questions. Learning is enhanced when people are asked to state information in their own words, give examples of it, provide connections between it and other facts, and apply it to relevant scenarios.
However, the act of “doing it” is where the real knowledge is applied, and therefore learned. When a learner has the opportunity to try something out, or to do something, the learning becomes active and not just memorized. The act of practicing a skill or using an application requires thinking and problem solving. This in turn provides the learner with practical experience that can be applied immediately in their life. Hands-on exercises, workshops, and even completing exams/assessments are ways to actively engage a learner. Other activities such as polling the audience, asking questions, breaking the audience into groups to discuss case studies or to solve a problem also provide valuable methods to increase knowledge and retention.
The key to an effective training program is to provide well designed learning activities in which participants acquire knowledge and skill rather than just receive them. Active learning is a two way street, it takes more than just a trainer to show and tell information. Today the learner must take ownership of their destiny by actively participating in the learning process.
Posted by Amy Melton, WW Director of Education and Delivery, Epicor University
In my first blog I talked about leveraging your Subject Matter Experts (SMEs). These are the consultants, trainers, and technical support staff that deal with how the software works in the real world. Today I want to explore the process of collaborating with an SME to create a job aid.
Overall, job aids aim to provide quick instructions for the end user. They are repositories of information or explanations of processes used to support work activities and increase performance. A job aid may come in several formats, such as a checklist of guidelines to follow to achieve positive results, a list of step by step processes, or a flowchart. Phone books, tax forms, posters, and even sticky notes are examples of job aids we all use every day.
Select the Right Type of Job Aid
As I mentioned, there are many different types of job aids that all serve their own purposes. Let’s assume you are creating something to help the end consumer complete a process. Use a checklist if there are many factors to consider. Note, though that a checklist may require some sort of knowledge about or experience with the process before it can be used effectively. Create a decision table, such as a flow chart, if there are multiple variables involved in the process. Flowcharts show a clear path to the solution in different sets of circumstances. A worksheet is another common type of job aid for processes. They have an implied sequence and engage the end user by requiring responses.
Let’s assume that a flow chart is the chosen job aid.
Find the Right SME
Probably the most important step in the process of creating a job aid happens before any writing or collaboration does. You need to start by finding the person that has the information you need. As I mentioned, SMEs are the people with the real-world knowledge. Find someone with whom you’d like to work. We all know there are SMEs out there, that while they have a wealth of information, they may not be the easiest to work with or share the desire to use a collaborative approach. Do some legwork and ask your colleagues for recommendations.
Determine the Best Means of Communication
You are a professional communicator, so use those skills to figure out which form of communication works best with your SME and adapt to their needs. Do you need to schedule meetings to nail down one-on-one time? Does email exchange work better? Ask probing questions in order to get the buy-in that your requests will be noticed and acted upon within the necessary timeframe.
Choose the Right Process
You know the type of job aid you’re creating; you know how to communicate with your SME, now hammer out what the best process is. Depending on the situation, you may need to educate your SME a bit. Chat with them about what it is you’re attempting to create. Explain who the target audience is. Most importantly, show an example of what the end product might look like. This will help ensure you are both on the same wave length throughout the project.
Complete Your Project
At this point you’re ready to do the actual work. Meet or correspond with your SME to gather the details and knowledge they have related to the work process you are describing, explaining, or demonstrating. Before you end that first communication, advise them what the next step will be (their review of your first draft). Send the draft to your SME with easy instructions on how to provide feedback on the flowchart and the timeframe in which you need them to respond. Thank them for their help.
Depending on how long you provide your collaborator to provide you feedback, you may want/need to send a friendly reminder a day or two before your deadline so they don’t forget about their commitment. Once you hear back from them, thank them for helping you, let them know what happens next, and when to expect to hear from you again. Keep up with your promises to meet timelines and send them the next revision, with the same feedback details.
This process can go through several iterations depending on the complexity, length, correctness of your interpretation of their knowledge. Once you get the final, approved job aid complete, send them the end product. Thank them for their help. Let their manager know how well the process went, and how you appreciate the SME transferring their knowledge to you. If you follow this process, you are bound to have a strong relationship with the SME, and help on future projects. As you make these connections you may even get useful information to add in other deliverables without having to ask!
Posted by Staci Cummings, Senior Content Manager, Epicor University
In order to remain competitive, enterprises must be prepared to adapt business processes quickly to ever-changing market trends and demands. Quite often, the technology that helped automate an enterprise in the past is the same technology that keeps it trapped today — unable to adapt to the ebb and flow of the global economy. The business technologies of tomorrow need to be intuitive, compliant and adaptive.
In response to this demand, Epicor ICE business architecture – a modern and visionary technology platform for Epicor enterprise software solutions – delivers the business requirements for next-generation technologies today. Epicor ICE is available with Epicor ERP, Epicor Prophet 21 and Epicor Eclipse, and now with the latest release of Epicor iScala (version 3.0).
In a recent post we discussed the advent of Epicor ICE to Epicor iScala delivering next-generation technologies and best-in-class applications designed to extend the power of the solution across the entire organization. There has never been a more significant advancement in the technology that supports Epicor iScala than the introduction of Epicor ICE. The initial integration offers customers their first glimpse into the power of the Epicor ICE platform. It brings new capabilities to Epicor iScala like Dashboards, Business Activity Queries (BAQs) and the potential to interact with the system like never before – enabling users to achieve enhanced levels of mobility, accessibility and interactivity among business applications. Epicor ICE acts as a connector and an application builder, providing businesses with access to the latest applications and technical capabilities while still taking advantage of industry-leading ERP functionality in Epicor iScala.
By extending the capabilities of the Epicor iScala application, Epicor ICE allows customers to stay ahead of the important technology innovations that are affecting business today. Advances in consumer technology have raised everyone’s expectations—customers, suppliers, and employees want the same level of service and experience that smartphones have introduced. Modernizing your technology arsenal with Epicor ICE means everyone can work when, where and how they need to work, and can make decisions based on information tailored to their own specific needs. Remote, or information-only workers, can get access to critical data without ever having to sign in to their Epicor iScala application, because with Epicor ICE, you don’t have to be in the ERP to use the ERP.
More than a technology layer, Epicor ICE is an expansive toolset that enables greater productivity, and drives continuous improvement by eliminating waste among critical business processes. Some features of this new technology include:
Enterprise Search — A sophisticated search engine with a familiar look and feel that brings the personal Internet experience to the workplace and provides all employees, regardless of location, with access to Epicor iScala data (and more) from one simple search field.
BAQ’s — A dynamic query engine and graphical orchestration tool, used to create personalized or standard queries that can be used throughout the application to generate reports, quick searches, and support portal views and dashboard views.
Dashboards — An application that allows users to easily publish updateable dashboards of user-specific information from Epicor iScala to mobile devices, such as smartphones, tablets or any Web browser-enabled device.
View a short video to learn how having technology that increases your ability to adapt to change can position you for competitive advantage. Quicker integration of new applications that support new processes and ways of working will keep your business on course to achieve your set of goals.
Posted by Robert Sinfield, Senior Manager, Product Marketing
There is a general feeling that bring your own device (BYOD) is here and cannot be stopped. However, a series of recent articles relay the deep ambivalence that continues to dog enterprises as they struggle to accommodate employees using their personal devices for work.
First is the issue of cost. A recent Forbes article that addresses the true cost of BYOD finds quite varying opinions. It cites a study by Cisco’s Internet Business Solutions Group that shows companies can save as much as $3,150 per employee per year “if they implement a ‘comprehensive’ BYOD program that basically gives employees access to all the information they need to do their jobs from their personal devices.” (The figure is a combination of device savings and increased worker productivity.)
Yet a number of cautionary voices chime in. IT services provider Damovo UK found that nearly three-quarters of the IT directors it surveyed are worried that BYOD will cause IT costs to “spiral out of control.” According to a report by Nucleus Research, the actual cost of a device makes up just 10 percent of the total cost of deploying that device in a business environment. The costs of voice and data, development, management, and support also need to be accounted for. “The challenges of BYOD can increase the other 90 percent of spend to the point where BYOD will actually increase overall costs without providing tangible benefits,” notes the report. Likewise, Aberdeen Group points to BYOD as a factor in rising telecommunications costs, in part because companies may lose the volume discounts they received when purchasing devices and service from a single provider.
Nonetheless, an infographic on readwrite.com indicates how BYOD is clearly growing, along with the drivers and concerns associated with the practice. The graphic shows that 38 percent of American CIOs were expected to support BYOD in 2012, while 82 percent of surveyed companies allow some or all workers to use employee-owned devices. Tellingly, these numbers indicate that productivity and satisfaction are more powerful drivers than cost savings.
Then there is the issue of security. According to the latest research from the Cloud Industry Forum (CIF), “as BYOD increases and employees increasingly use personal laptops, smartphones, and mobile devices for work purposes, concerns over data security and data privacy remain the most significant barriers … ” A Wired column on the BYOD debate notes:
"Mobile Device Management (MDM) solutions have evolved to address some of the problem, but they do not reflect the way that people work. MDM standardizes what can be put on to employees’ personal devices and provides the means to “mobilize” content no matter where it is—on old school ECM solutions or group drives—with some device-level governance. But employees mostly are restricted from sharing content or changing the attributes. And MDM doesn’t manage version control and document history or manage access rights to certain docs or folders. While MDM may make employers feel more secure, it limits employees’ ability to put key content to work."
The approach they say is necessary: allow employees to perform their business functions from the devices they prefer and give management control over the functional content.
Elsewhere, a post on ucstrategies.com brings to light a sometimes forgotten factor: workers do not universally endorse BYOD. Note the editors, “Cisco reported that 30 percent of mobile users polled preferred corporate devices. A quarter of BYOD workers would rather use devices provisioned by the company, while 15 percent said that they were not productive when using their personal devices.”
Clearly, while BYOD is growing in the enterprise, the decisions companies must make are not straightforward. Regardless, they must be made, and sooner rather than later.
Posted by Epicor Social Media Team
A new IDC Manufacturing Insights report has uncovered the importance of a customer-oriented strategy for successful manufacturers (press release here). The report also discovered just how vital ERP solutions are in helping manufacturers improve their customer experience.
Some statistics from the survey include:
Only 9% of leading companies have fully realized the importance of creating a customer-oriented culture and process workflows to generate superior customer experience
In companies with 100–1,000 employees, over 90% of respondents indicated that their ERP has limited, little or no contribution towards the delivery of a good customer experience. The opposite holds true for larger companies with more than 5,000 employees
Better integration seems to be an enabler of an improved customer experience in larger companies where there is a higher instance of single ERP systems. In particular, nearly 75% of large manufacturers with 5,000 employees or more indicated that their ERP is a vital platform for delivering a good customer experience as it connects the back and front office operations
The reality across the majority of small and midsized enterprises is that they possess numerous home-grown systems (nearly 40% for manufacturers with 100–1,000 employees) or no ERP at all. This creates a lack of timely information as data is stored in too many different IT systems that are loosely connected, making it difficult to influence customer satisfaction even at the most basic level
Only 30% of respondents indicated continued relationships were influenced by meeting product expectations and only 6.5% based continued business with a supplier on their ability to support and deliver a product.
Conversely, as sellers the focus is less about cost but more about delivering a good product and service to customers. Respondents are working hard to meet product/service features and function expectations (60%) and believe their customer will continue buying if they greatly deliver and support their product and service (29.8%).
Over the next few years, manufacturers have to prioritize initiatives aimed at improving the customer experience as it evolves, or face the consequences. Competing by lowering costs and increasing product functionality doesn’t hold in the long term.
Modern businesses need to combine technology and processes with an embedded customer-oriented culture at all levels of the organization to ensure they stay ahead of the shift. An open and flexible ERP solution is an essential tool to consistently achieve inspiring customer experiences over time that will help the business to flourish and grow.
To view the infographic and download a full copy of the white paper for manufacturers, entitled “Get Customers Inspired: How Modern ERP Can Support Greater Customer Experience,” visit: http://www.epicor.com/Company/Pages/Customer-Experience-IDC-Report.aspx.
Posted by Epicor Social Media Team