We’ve made some big announcements this week that at the heart are all about transforming the customer experience
with Epicor. I’m excited about the opportunities ahead for Epicor and the added value we will create for the many Epicor customers across the Americas that have come to rely on our business solutions and services to thrive and grow.
We are on this journey together, and as a company we are committed to delivering the highest quality products, services and support to small and midmarket businesses where we have decades of industry expertise and truly understand the challenges and opportunities these organizations face.
- Independent retailers throughout North America like Ace Hardware, Do it Best, True Value and Orgill are leveraging Epicor Eagle business management solutions to consistently outservice their big box competitors.
- Leading automotive parts chains such as Auto Electric Service, Automotive Parts Headquarters, and Distributors Warehouse Inc. rely on Epicor automotive aftermarket software to run their businesses.
- Built on over 30 years of industry expertise, Epicor lumber and building materials software helps companies like Handy Andy Family of Companies, Dryco Building Supplies, and North American Lumber manage every aspect of the business with solutions like Epicor Eagle, BisTrack and LumberTrack.
- Epicor Prophet 21 and Eclipse distribution software solutions provide wholesale distributors Guillen’s Enterprises, Inc., Johnstone Supply of Tacoma, and Rexel Inc. with a full range of order management, supply chain and warehouse capabilities based on four decades of industry experience.
- Manufacturers like Chirch Global Manufacturing, Enpress LLC, and Plano Molding in a variety of discrete and process industries turn to Epicor for our next-generation enterprise resource planning, manufacturing execution and materials planning software solutions to compete in today’s agile manufacturing environments.
As with any new journey, change plays a significant role. We also announced this week that our Epicor colleagues serving leading specialty chain retailers -- from Aeropostale, Boot Barn, and Carters to Michael Kors, Plow & Hearth, and Urban Outfitters -- will be embarking on an exciting new journey of their own with the announcement of the spinoff
of the Epicor Retail
Epicor CEO Joe Cowan has set the course, “We believe this move will enable both businesses to become more focused, better positioned for growth and capitalize on the unique competitive opportunities faced by each.”
An exciting new chapter is ahead, and we are ready to set sail!
Posted by Craig McCollum, Executive Vice President, Americas
Info Security Products Guide
, the industry's leading information security research and advisory guide, has named the Epicor Data Security Review program a Bronze winner in the 2015 Global Excellence Awards in the New Products or Service
category. The security industry celebrated its 11th Annual 2015 Global Excellence Awards in San Francisco by honoring excellence in every facet of the industry including products, people behind the successes and best companies.
Epicor Data Security Review is a data protection service designed to help independent retailers -- leveraging the Epicor Eagle
retail business management solution -- mitigate the risk of a data breach through improved protection and management of business and customer data. The new service makes information and tools needed to pursue PCI compliance, customer data protection, and business data security available to retailers.
“Info Security Products Guide’s recognition of the Epicor Data Security Review program further validates our service as best-in-class in the industry,” said Mark Fair, vice president, customer services and support, retail distribution solutions for Epicor. “This industry honor is a great endorsement of the fact that Epicor can provide the appropriate steps to help safeguard business environments.”
More than 50 judges from a broad spectrum of industry voices from around the world participated in the judging of Finalists and Winners. Winners were announced during the awards dinner and presentation on April 20, 2015 in San Francisco, attended by the finalists, judges and industry peers.
Posted by Mark Fair, vice president, customer services and support, retail distribution solutions for Epicor
Old Ben Franklin, perhaps the quintessential American businessman, put it in his usual simple terms that, “Without continual growth and progress, such words as improvement, achievement, and success have no meaning.”* These are essential aspects small business owners are aware of deep in their bones. By providing a comprehensive and affordable retail business management system for small to medium-sized businesses across a wide range of industries, Epicor® Eagle N Series™
helps those retailers cope with the paramount issue of growth.
This next-generation software has been designed to give independent retailers the power to operate more efficiently, make more appropriate business decisions to serve their customers better, and grow revenues and profits. Unlike “cash register only” point of sale (POS) systems, Eagle N Series provides the comprehensive functionality and advanced business intelligence to grow, add new partnerships, fully engage in co-op relationships, improve eCommerce capabilities, and accurately manage inventory. The key: the six facets of unprecedented retail power:
- Outservice. By facilitating exceptional customer service, Eagle N Series helps brings customers back time and time again.
- Analysis. Eagle N Series furnishes the insight needed to make better decisions by providing a clear understanding of how a business is doing, and how to enhance customer service and operations.
- Optimization. By enabling unprecedented visibility and cost control from the back office to point of sale, Eagle N Series helps drive effective optimization of business processes.
- Growth. Eagle N Series’ broad capabilities support growth throughout the organization, making these goals more easily attainable.
- Simplicity. By simplifying user experience, Eagle N Series helps make complex processes easier to execute.
- Mobility. In today’s increasingly mobile environment, Eagle N Series enables businesses to service their customers, stay informed, and make decisions from anywhere, anytime.
Designed to help businesses take advantage of proven retail processes and practices, Eagle N Series goes beyond helping businesses simply get the job done; instead, it helps them improve business results and outservice their competition by doing things the right way.
“As a business that just recently launched the new [Eagle N Series] solution, we can already see it improving the way we do business -- especially in our back office operations with access to real-time data and enhanced reporting features,” said Brad Hazelett, co-owner of Driftwood Garden Center
To see how Eagle N Series facilitates retail business growth, you can access a series of short videos detailing the solution here
Posted by Carl Hildebrandt, Senior Product Manager, Retail Distribution Solutions for Epicor
According a U.S. Senator, “Small businesses should have the same ability to reach customers as powerful corporations.” In the retail sector, we’re seeing this sentiment taking flight with independent retailers leveraging cloud-based solutions to realize “big retailer” capabilities without the financial or staffing wherewithal of their larger competitors.*
Case in point: Truckee, California-based The Rock Garden, a single-store, multi-brand retailer. According to Chuck Avery, controller at The Rock Garden, the company believes strongly that rather than having servers onsite, with a cloud-based or hosted solution retailers “will have more time and energy to focus on their own businesses.”
The Rock Garden moved their Epicor Eagle solution to Epicor Eagle Hosting, a Web-based retail business management solution that provides independent retailers with the same advanced functionality as systems used by the world’s leading retailers -- in a model that significantly reduces capital investment, implementation challenges, and the ongoing requirements of managing IT assets.
Additionally, Epicor Eagle Hosting includes substantial power redundancy, HVAC, network and server hardware, Internet feeds, firewalls and data resides in a PCI compliant datacenter that is designed and operated to maintain high levels of security to provide small and independent retailers an affordable and effective end-to-end solution. Among the features that make this offering so compelling:
- Comprehensive services and infrastructure, from implementation and training to maintenance, data security, hardware, and support
- Fast implementation: up and running quickly
- Automatic, no-cost updates keep a retail business current with the latest technology and eliminate the need for future system migration
As the retail industry continues its fundamental shift into the digital world, hosted and cloud-based IT solutions, such as those provided by Epicor, are leveling the playing field for independent competitors. Ultimately that benefits retailers of all stripes, but also the consumers they serve.
Posted by Keith Lam, Senior Product Manager, Retail Distribution, Epicor
*“The Most Important Free Speech Issue of Our Time.” Huffington Post. Retrieved from http://www.huffingtonpost.com/al-franken/the-most-important-free-s_b_798984.html
National lawn and garden trade publication Today’s Garden Center has selected 100 North American lawn and garden retail businesses for its Revolutionary 100 Garden Center List. Started in 2006, the program surveys garden center owners and managers on how they run their businesses. Each retailer competes on financial performance, management styles, merchandising, marketing and many other areas that determine a thriving garden store, large or small.
Thirteen of the lawn and garden businesses listed this year operate their stores with the Epicor® Eagle® retail business management solution. Hundreds of lawn and garden centers across North America utilize Epicor Eagle to create more efficient, more profitable businesses that result in more satisfied customers and increased customer loyalty.
We are excited to congratulate some of the retailers named that operate their businesses with Epicor solutions:
Alsip Home & Nursery, Illinois
Hillermann Nursery & Florist, Missouri
K&W Greenery, Wisconsin
Petitti Garden Centers, Ohio
Ray Wiegand’s Nursery, Michigan
Steve’s Ace Home & Garden, Iowa
Wannemaker’s Home and Garden, Illinois
Bayport Flower Houses, New York
Stauffers of Kissel Hill, Pennsylvania
Atlantic Avenue Orchid & Garden, North Carolina
Ken Matthews Garden Center, Virginia
To view the full list of 2015 Revolutionary Garden Center winners, click here.
Posted by Sam Kirkland, National Accounts Manager, Retail Distribution Solutions for Epicor
Earlier this month, hundreds of independent retailers and users of the Epicor Eagle and Epicor Eagle for the Automotive Aftermarket solutions flocked to New Orleans for the Epicor Insights Eagle Customer Conference 2015. During the two-day event, attendees had the opportunity to participate in educational sessions, learn about new Epicor technologies, network with other users and meet members of the Epicor team.
The opening keynote by Craig McCollum, executive vice president and general manager, retail distribution solutions for Epicor, emphasized how generational shifts in North America, and specifically within independent retail businesses, are changing the dynamics of business. “Think of all of the jobs and industries either transformed or completely eliminated by technology,” said McCollum. “As the next generation of tech-savvy leaders come into fold, businesses need to build upon the existing strengths by including powerful components that have quite often not been leveraged by small, independently owned businesses -- implementation of technology to help make operations more efficient and to lead with decisions that are data driven. As the retail world continues to shift towards new technologies, I want to encourage businesses to embrace change, try to understand generational differences, and remain technologically relevant -- each of these objectives will improve communication across your businesses.”
With more than 60 interactive sessions, participants had excellent educational opportunities to learn how to improve their businesses operations. “I’ve been able to take away great ideas for improvement from every Insights Eagle session to bring back and implement in my business,” said Jay Saxton, sales and operations director at Construction Building Materials, Inc. “The conference is very valuable for any retailer looking to improve their business.”
The final day of Insights Eagle commenced with a keynote by Chris Swecker, former assistant director of the FBI’s Criminal Investigations Division and the former global security director of Bank of America. As a former head of the FBI’s Criminal Division, he led all FBI criminal investigations including public corruption, money laundering, organized crime and financial crime matters—spending more than 30 years fighting and protecting businesses against financial crimes. His keynote illuminated recent business security breaches and offered insights into protecting and safeguarding business data.
Highlights from Swecker’s keynote include:
- Fraud Risk Environment is Growing. The number of U.S. data breaches tracked in 2014 hit a record high of 783 in 2014, according to a recent report released by the Identity Theft Resource Center (ITRC) and sponsored by IDT911™
- Best Practices for Business Data: mitigate the risk of a business data breach with tools like tokenization, egress filtering and limit exfiltration of data, P2P, EMV, Crown Jewel Identification
- Improve Personal Security by implementing the following tactics: patch updates, extra authentication, monitor credit and banking activity, shred unnecessary documents, and educate yourself about phishing
We hope to see you at the next Epicor Insights Eagle Customer Conference, where you can gain valuable insights to drive your business forward. Learn more at www.epicor.com.
Posted by the Epicor Social Media Team
Education is a necessary and ongoing process throughout the stages of owning a retail business management solution: implementation, stabilization, optimization, and growth. During Epicor Insights Eagle Customer Conference 2015, attendees will gain valuable experiences on how to better utilize the Epicor Eagle and Epicor Eagle for the Aftermarket retail business management solutions to gain insights into their business, employee development, and ultimately the bottom line.
Why should education matter to retailers? Simple—change is essential to success. Education is one vehicle for change, allowing employees a chance to learn new things, refresh a stale job, implement a new technology, enable teamwork between experienced workers and new hires, and open up a channel for retailers to communicate the company direction and goals to employees. A variety of sessions will be offered during the two-day conference such as: Improving the Customer Experience; Preventing Loss in the Back Office; and, The Connected Consumer – A Guide through Social Media.
Retailers gain the following by participating in educational opportunities:
- Competitive advantage
- Enriched customer service
- Improved employee confidence
- Better morale – clear direction, vibrant learning, strong improvements, rich rewards
- Acceptance of leading edge technology
The conference will connect hundreds of retailers looking for opportunities to learn and network with their peers. “Without Insights, you really don’t have that kind of opportunity to go get that kind of training,” said Frank Shope, owner of Hart Ace Hardware. “It’s invaluable and I’m a huge fan of Insights.”
Watch this video to hear what other retailers had to say about participating in previous Insights conferences.
Investing in training and education is a must. A 2014 Huffington Post article indicates that companies investing $1,500 or more per employee per year on education and training average 24 percent higher profit margins than companies with lower yearly training investments.* Additionally, the Association for Talent Development (ATD, formerly ASTD) states that technology continues to play a significant role in the delivery of training. As the world economy continues to grow, talent development will continue to have an important and valuable role in organizations.**
We hope you’ll join us—and your peers—in New Orleans, February 2-4, 2015, to drive your business forward! For more information about Insights Eagle and to register, visit www.epicor.com/insights-eagle.
Posted by Monica Green, manager, content management, retail distribution solutions for Epicor
*Source: Huffington Post. “Not Investing in Employee Training Is Risky Business” by Emad Rizkalla (June 2014)
**Source: ATD. “2014 State of the Industry Report: Spending on Employee Training Remains a Priority” by Laurie Miller (November 2014)
The fourth annual Best in Biz Awards program, the only independent business awards program judged by members of the press and industry analysts, named Epicor Eagle N Series retail business management solution a Silver award winner in the Small or Medium Business Product of the Year category.
The comprehensive Epicor Eagle N Series solution is designed to give independent retailers the information required to improve results, outservice the competition, and ultimately run their businesses efficiently. The new solution, launched in August 2014, extends the Epicor Eagle business management software by marrying the platform’s rich feature set and advanced business intelligence tools with a completely redesigned and simplified user interface.
Best in Biz Awards’ fourth annual North American program was the most competitive yet. As in previous years, the awards program in North America featured a large and distinguished judging panel comprised of members of the media who reviewed and scored the hundreds of award nominations. More than 550 award nominations were received this year in a variety of company, executive, team, and product focused categories. Nominations were fielded from public and private companies of all sizes, from virtually every major industry and region in the U.S. and Canada.
Best in Biz Awards 2014 honors were presented in 60 categories, including Company of the Year, Fastest-Growing Company of the Year, Most Innovative Company of the Year, Best Place to Work, Technology Department of the Year, Executive of the Year, Most Innovative Product of the Year, Best New Product of the Year, PR Campaign of the Year and Website of the Year.
Winners of Best in Biz Awards 2014 were determined based on scoring from an independent panel of 53 judges from highly recognized newspapers, business, consumer and technology publications, radio outlets, and analyst firms. In addition to the numerous judges returning from previous panels, this year’s 53-person judging panel included several worthy additions to this high-profile group.
For a full list of gold, silver and bronze winners in Best in Biz Awards 2014, visit: http://www.bestinbizawards.com/2014-winners.
To learn more about Epicor Eagle N Series, please email email@example.com.
Posted by Epicor Social Media Team
2014 has been a strong growth year for farm, agriculture (ag), and ranch retailers. A recent article from Home Channel News noted, “Farm-and-ranch stores are getting larger. They’re adjusting to their customers’ needs. Technology is advancing efficiencies in the back room. And farm-and-ranch stores are going to places where they simply haven’t been before."
Considering all aspects of a farm, ag, and ranch retail operation—customer loyalty, inventory management, accounting, eCommerce—there are many fine details that must be groomed in order to run a successful independent retail business.
The key to effectively managing all of these programs is finding the right technology partner. A technology partner will play a crucial role in the development and expansion of any retail business. Big R Holdings and The General Store are just a few examples of retailers that have discovered how a business partnership and innovative technology complement business growth.
Epicor solutions have proven effective for the Big R Holdings expanding business. “Epicor has grown with our business. Epicor solutions have helped us better manage our business from inventory and order points, to receiving and promotions. Epicor solutions are phenomenal. They assist us with our business improvement and growth goals,” said Adam Carroll, vice president of Big R Holdings.
Read the full Big R Holdings story here.
The General Store improved customer service and saves time with smartphone solution. “With Epicor Eagle Mobile Manager, we make better buying decisions and are able to determine whether show specials or discounts are right for our business… Mobile Manager has made my life easier. It is so convenient and has already saved me a lot of time. I recommend it for retail operations similar to ours,” said David Jones, owner of The General Store.
Read The General Store’s full story here.
Posted by Doug Smith, Senior Product Manager, Epicor Retail Distribution Solutions