Are your line operators "checked in," engaged, and excited about the impact they have on business results? How about managers and executives? Are the top floor and shop floor connected?
Businesses achieve some amazing things with line metrics – but the most surprising improvement of all is around human capital. When manufacturing data and information starts to flow throughout the business, it becomes a story of uniting your team around performance. An engaged workforce translates to passionate, empowered individuals – operators right on up to plant management and the executive suite – working together to build, sustain, and multiply improvements in operations performance.
While there is an unquestionable link between employee engagement and organizational performance, unfortunately, engagement is a real problem in manufacturing. According to Gallup’s 2012 Employee Engagement Index, only 1 in 4 production staff was engaged last year – line operators ranked last among the 12 manufacturing occupation types. The Gallup Index also shows that among disengaged workers, 50% were “mentally checked out” and about one-quarter of them were unhappy and actively undermining the employer.
Any manufacturer who is concerned about factory performance might also be concerned that plant staff might reject line metrics en masse. However, a new and entirely unexpected trend is emerging among businesses that use metrics and analytics to drive performance improvement. Manufacturers who leverage technology to establish a connection between the top floor and shop floor see a dramatic and unexpected shift in culture – one that unites and inspires operators, supervisors, plant management, and corporate executives to work together to build and sustain performance, and extend improvements across the production network.
The information-sharing loop begins with line and plant performance, then involves and engages people across the organization, from operators on up to the executive suite. These passionate, empowered individuals have what they need to drive financial and operational directives into specific, meaningful action.
Join us and special guest John Oskin, leading industry advisor on operations performance, this Thursday at 11:00 AM Pacific / 2:00 PM Eastern to learn more. Oskin will discuss how companies blend corporate initiatives and technology to drive operations performance – and along the way create collaboration among operators, management, and executives.
Epicor Webcast Event: Line Metrics Changed a Culture.
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Posted by Diane Murray, Manager, Product Marketing
Key emerging markets offer excellent demand for enterprise applications. This is especially the case with Brazil. The country’s ongoing economic expansion continues to place it at or near the head of emerging markets. Bill Adams, senior international economist for Pittsburgh, Penn.-based PNC Financial Services group, described the Brazilian economy in a recent Forbes
article: “Brazil’s economy is in a self-sustaining expansion. A tight labor market fuels persistent wage gains even in a slow economy, and these wage gains fuel higher consumer purchasing power and domestic demand and sustain economic growth.”
According to a recent report from Gartner, Inc.
, Brazil’s overall IT spending will near $124 billion (US dollars) in 2013, with IT modernization at the top of the list of priorities for Brazilian IT leaders. Furthermore, within the context of IT spending, the report also indicated that in 2013, ERP, CRM, industry-specific software, office and personal productivity tools, and e-commerce software lead the application software investment initiatives for organizations.
Such development is leading to an increase in customer-specific functionality (CSF) in software solutions, a trend underscored by the new release of Epicor iScala that integrates with the Epicor ICE Business Architecture to help customers gain increased agility, mobility, and flexibility while incorporating CSF functionality. “The new release of Epicor iScala represents a significant investment, bringing new capabilities designed to increase system performance, improve stability, and deliver long-term support for the latest technologies. This will enable our customers to realize even greater business value from the solution,” says Robert Sinfield, senior manager, product marketing for Epicor. “The increasing demand for enterprise applications within key emerging markets such as Brazil offers growth opportunities for Epicor iScala, while supporting our customers who are moving into this new market space.”
As companies increasingly target emerging economies as part of their strategic growth initiatives, support such as CSF is increasingly seen as an essential software component.
Posted by Robert, Sinfield Senior Manager, Product Marketing
Food Manufacturing interview with Tom Muth, senior manager of product marketing for process manufacturing, Epicor Software Corporation.
Food Manufacturing spoke with Tom Muth of Epicor Software Corporation about the challenges processors face regarding food safety and traceability, and how ERP software can help mitigate these issues.
Q: What unique challenges do food manufacturers face regarding documenting food safety and traceability efforts?
A: Food safety is seen as the single most important issue among manufacturers, and the demands to document information relating to food sourcing, material flow, traceability and more present an ongoing challenge. These complex demands have a real cost, one very critical to bottom-line profitability as major food retailers take on a larger role in controlling. Forward and backward traceability of processed products, batches and lots requires detailed tracking from the point of materials receipt throughout production and delivery to customer shelves. Food manufacturers also require strict ingredient and environmental control throughout the manufacturing process, driving the need for food manufacturers to have the flexibility and details recorded across lots, batches, co- and bi-products. Lastly, food manufacturers are increasing the value of traceability responsiveness to quickly and efficiently respond to recall events or customer inquirers within minutes versus days.
Q: How can ERP systems help food producers meet these challenges?
A: ERP systems are providing the means to meet these challenges while improving internal business processes. By providing a framework to meet regulatory compliance demands, ensure product safety and control costs, ERP is proving increasingly essential as a tool in the food manufacturer’s arsenal for traceability. The ERP role is automating traceability of ingredients from origin to the final customer, as well as speeding and simplifying the audit process. A holistic electronic quality management approach is essential for meeting the challenges associated with traceability and quality. With ERP systems such as Epicor Tropos, quality workflows are integrated from the time of a sales order, to purchasing, to production, into inventory and finally to dispatch. ERP maintains quality specifications, sampling regimes and QA test results from order to dispatch and also may dynamically link to material lot and product release controls to help control quality and ensure full traceability.
Q: What are some best practices food companies should put in place regarding their supply chain management to help their business succeed?
A: Food manufacturers can help improve their bottom line by having standardized procedures for order management and delivery fulfillment. Another is to have standardized workflow and procedures for production planning and execution, and to ensure their operations are integrated and coordinated with customer service, logistics and delivery to improve process visibility and improve efficiencies. By doing these best practices, food manufacturers can better manage items throughout the whole value chain: improve controlling and planning stock, production, packaging, and distribution; and improve the collaboration between departments to optimize production capacity, perishability, warehousing and cash flow.
Q: What are the latest trends with process manufacturing that food manufacturers can take advantage of to lower operational costs?
A: Some of the latest trends with process manufacturing that food manufacturers can take advantage of to lower operational costs include:
- Optimizing materials consumption (reducing waste)
- Extending shelf life of final products by speeding throughput
- Lowering energy costs through real-time visibility
- Benchmarking energy usage
Q: What should food manufacturers consider before implementing an ERP system?
A: Food manufactures should consider an ERP system that has been designed for their unique business requirements for the food industry and representative success in their particular segment. Effective food ERP solutions such as Epicor Tropos are designed for process manufacturing and have a built-in process model and recipe and materials management support aimed at driving efficiencies and improving margins specifically for food and beverage industries. The ERP system should also be able to monitor and manage the variable nature of yields and product quality, shelf life and accurately forecast, optimize scheduling, manage materials, labeling and transportation in order to properly fulfill order to promise with a short notice. Lastly, an ERP package designed for food manufacturers will also have industry-specific functionality designed to minimize customization and include support for date code management, rebates and commissions, consignment costing, day one for day one order and delivery, multiple product attributes and grades, retailer-specific packing, and catch weight labeling.
In the game of baseball, there is a strategy of each player knowing who gets the ball and who they throw it to; no matter where on the field it lands. Not only is there an automatic response; the outfield is talking; the infield is talking; the outfield is talking to the infield, and a good coach is sitting silently because he knows his team is prepared and has the tools to get the job done. He knows that each player understands that when a ball is hit to center field, the center fielder calls it, catches it, and immediately throws to the second baseman. It’s automatic. This is a process that happens without thinking and that transcends departmental boundaries. Can the same be said of the plays that happen in your manufacturing business when your customers throw a curve ball with a new product line, a change in release date or added requirement?
For businesses with silos of information and fractured processes, the answer is ugh .. yet another change. But for those that understand the value of end-to-end ERP systems where business processes flow from department to department, change is like expecting a bunt when a man is on first base and there are no outs. The play is already set.
In today’s fast paced business environment, speed and the ability to quickly respond are many times the name of the game in filling customer demands. Manufacturers that deploy ERP systems that cover end-to-end business processes know immediately as the product ships what their profitability looks like on each production job for the customer and can in tune see historically, every time I ship this, how my profitability is improving.
How you may ask? These manufacturers are doing this by enabling their business data to flow from estimating to production to procurement and finance as well as production. This data is captured as it happens and every employee understands the benefit of accurate information – to not only help their business determine what customers to keep happy, but also to help their business determine what customers to charge more to or to fire. Each department doesn’t run as a silo, with its own systems to support it. Rather an ERP system supports the entire business and provides a natural flow of data between departments, not unlike the strategy deployed by a good coach. In the game of business, reduce the silos to see improved profitability. ERP technology can help. Epicor can help.
Please plan to join us this Wednesday at 1pm Central to learn more.
Epicor Webcast Event: Improve Efficiency by Streamlining Quote to Cash Process!
Posted by: Christine Hansen, Manager, Product Marketing at Epicor
About 60 miles west of Columbus, Ohio, situated along the banks of the Muskingum River, lies a picturesque town of 25,000 known as Zanesville, Ohio. Rich with history, Zanesville was a notorious a hub for bootlegging activity during the Prohibition Era. These days, the town is known for a far tamer vice—it’s home to the New Bloomer Candy Company, which was founded in 1879 and has been delighting children and adults of all ages with their signature chocolates and candies ever since. A few years ago, New Bloomer realized there was one area of operations in need of significant modernization: their legacy computer system and enterprise resource planning (ERP) system.
As a small, seasonal business, New Bloomer’s orders vary greatly depending on the time of year. From January to September, bagged candies are in high demand, while chocolates are the most popular products during the holiday season. In order to ensure they have enough resources to fill orders from one season to the next, the company must diligently monitor inventory levels and compare them against the lead time of the orders they receive. If there isn’t enough product on hand, employees must be able to determine how much they need to import from other suppliers, or what ingredients they need to purchase in order to manufacture additional products on-premise.
In the past, the homegrown system New Bloomer used did a poor job helping staff meet this challenge. Knowing they needed a better way to run the company’s manufacturing and planning processes, New Bloomer began to evaluate new ERP solutions and chose Epicor Tropos.
One of the biggest immediate benefits of Epicor Tropos was a vast improvement in employee communication. New Bloomer has two separate locations: they repackage imported candies at one facility, while chocolate products are manufactured at another facility five miles away. Both facilities need to communicate effectively in order for things to run smoothly. In the past, however, all communication took place via phone, which slowed things down significantly. With no access to crucial data, such as how much of a certain product was on hand, employees had to rely on managers to look up the information they needed in the system.
With a new ERP system, all employees have real-time access to all information they need. This includes work orders, current inventory levels and when orders placed for additional ingredients are expected to arrive, which lets staff know when they’ll have enough materials in stock to fill customer orders.
The ability to view all of this data has helped improve the New Bloomer’s relationship with their customers. Employees can now provide up-to-date information on work orders at any given time, so customers calling in for details can be immediately informed of any shortages or delays. The system also helps New Bloomer avoid any repercussions from shortages by allowing them to easily substitute one product for another so a sale can still be completed.
Another significant benefit is the system’s lot control abilities. In the past, racks of outdated products would pile up because New Bloomer’s old system wasn’t able to alert them when items were near their expiration date, which cost the company anywhere from $20,000-$40,000 per year. Now, Epicor Tropos delivers two sets of reports periodically: one for items that have expired, and one for those that will expire soon. This allows New Bloomer staff to quickly move products that are close to expiry so they don’t lose money, and has greatly reduced the amount of products they have sitting in their warehouse at any given time.
As a result, the company was able to reduce their inventory from $1.6 million at the end of 2011 to $1.2 million at the end of 2012, largely due to Epicor Tropos. “The system helps us control our inventory better so we’re not bringing in truckloads of product we don’t need,” says New Bloomer Controller Michael Montgomery. “We’re doing a much better job there.”
With Epicor Tropos, New Bloomer has not only modernized company operations and made their business more efficient—they’ve also given their employees greater control over their jobs, which has led to a renewed sense of pride.
“[The staff] own their jobs because they know where the information is and they can look it up themselves,” Montgomery says. “We’ve changed the culture here, just with this new ERP system, because now people have more knowledge than they’ve ever had.”
Case study by Victoria Garment, courtesy of Software Advice, a trusted resource for buyers of MRP systems
The Single Euro Payments Area (SEPA) is the largest payments initiative ever undertaken within Europe. European Union (EU) law effectively mandates migration to SEPA Credit Transfer (SCT) and SEPA Direct Debit (SDD) in the Euro area by February 1, 2014.
In a statement from Benoît Cœuré, member of the executive board of the European Central Bank: “Adapting to SEPA involves adjusting a lot of technical and business procedures over a limited period of time. I hope that all stakeholders will take migration to SEPA payment instruments as a top priority.” (Source: European Payments Council, March 2013).
With SEPA fast approaching, is your business ready? Equally important, is your enterprise resource planning (ERP) system ready? This blog explores the importance of SEPA and the changes necessary within your ERP system to achieve compliance in advance of the February 2014 deadline (EU-member states with a non-Euro currency will need to have adopted SEPA by October 31, 2016).
What is SEPA?
Electronic banking has been around for many years, however, each country, and often each bank has required data to be formatted according to a proprietary standard. In a drive to reduce the cost of electronic payments and to simplify cross-border transactions the EU has created a set of standards and common payment instruments to be used with a common payment area (known as SEPA).
As of August 2013, SEPA impacts 33 different countries including the so-called “EU-28” and Iceland, Liechtenstein, Monaco, Norway and Switzerland. Each country within the area will be able to adopt the standard or extend it with additional requirements; however, due to the way XML works this will not break interoperability. As such, it’s important to make sure your ERP system supports the standard SEPA messages for instructing a bank to make a payment on behalf of a customer.
Why is SEPA important?
Trade is built around an exchange of goods or services for either goods or services of equal value, or some form of monetary compensation. Management of the transfer of funds for goods and services in multiple countries has resulted in increased complexity for banks, financial authorities and payment brokers, as well as increased costs for payers and payees.
The introduction of a single, overriding payment standard for the management of electronic movements of money is designed to simplify systems, increase transparency and hopefully reduce costs for the various parties involved.
I thought SEPA was the same everywhere?
SEPA is a set of standards and guidelines for managing electronic transfers in Euros. These standards allow for some interpretation and flexibility with member countries able to extend and modify the SEPA layouts to match local fiscal governance requirements.
The adoption of SEPA in Europe has been different across the region up until now; with countries like Finland opting to adopt SEPA earlier than other countries. This combined with the flexible nature of the SEPA standards framework has resulted in different levels of control in different countries. Countries like Germany and Estonia have opted for a single SEPA standard to be used by all banks within these countries requiring all banks to accept the same SEPA file format. Countries like the Netherlands and Finland have taken a different approach allowing banks to extend the SEPA file layouts according to the individual bank’s requirements. Remember, this is Europe after all and even though most use the same currency, there are still some differences between the different countries!
This means that you might use multiple banks in the same country and be required to prepare slightly different SEPA output files depending on the local interpretation of SEPA. It also means that you might use the same bank in multiple countries and there may be a need to prepare multiple formats of the same payment files depending on whether these are going to be sent to the Swedish branch, the Finish branch or the German branch.
What can you do to get ready?
You need not despair though. Even though SEPA might differ slightly from country to country you can use one bank account to make and receive ANY and ALL payments in Euros from a single bank account.
As your organization prepares for the move to SEPA, Epicor has identified the following major things you should think about:
Implementing SEPA is a big change for your organization, so create a project for the introduction of SEPA with a clearly defined ﬁnancial budget. Know what your goals are and put things into different phases if necessary.
Make a list of the customers that are in ‘SEPA countries’ and adjust your plan to support the introduction of SEPA in these different countries.
Make sure to check all your banks are SEPA-compliant, don’t assume anything!
SEPA allows you to use one EUR bank account for all payments and receipts in Euros. Is one bank account in EUR sufﬁcient (are more local bank accounts needed)?
Remember to update your invoices with your IBAN and BIC and ensure all customers’ and suppliers’ bank account numbers are entered into your ERP according to the International Bank Account Number (IBAN) formats.
Epicor iScala extends support for SEPA
SEPA does not need to be complex. The latest release of Epicor iScala offers organizations a flexible framework that harnesses the power of the Epicor Service Connect (ESC) integration and process orchestration tool. Standard SEPA XML schemas can be adopted and easily adjusted to meet local, regional or even bank specific requirements.
Posted by Robert Sinfield, Senior Manager, Product Marketing
In order to remain competitive, enterprises must be prepared to adapt business processes quickly to ever-changing market trends and demands. Quite often, the technology that helped automate an enterprise in the past is the same technology that keeps it trapped today — unable to adapt to the ebb and flow of the global economy. The business technologies of tomorrow need to be intuitive, compliant and adaptive.
In response to this demand, Epicor ICE business architecture – a modern and visionary technology platform for Epicor enterprise software solutions – delivers the business requirements for next-generation technologies today. Epicor ICE is available with Epicor ERP, Epicor Prophet 21 and Epicor Eclipse, and now with the latest release of Epicor iScala (version 3.0).
In a recent post we discussed the advent of Epicor ICE to Epicor iScala delivering next-generation technologies and best-in-class applications designed to extend the power of the solution across the entire organization. There has never been a more significant advancement in the technology that supports Epicor iScala than the introduction of Epicor ICE. The initial integration offers customers their first glimpse into the power of the Epicor ICE platform. It brings new capabilities to Epicor iScala like Dashboards, Business Activity Queries (BAQs) and the potential to interact with the system like never before – enabling users to achieve enhanced levels of mobility, accessibility and interactivity among business applications. Epicor ICE acts as a connector and an application builder, providing businesses with access to the latest applications and technical capabilities while still taking advantage of industry-leading ERP functionality in Epicor iScala.
By extending the capabilities of the Epicor iScala application, Epicor ICE allows customers to stay ahead of the important technology innovations that are affecting business today. Advances in consumer technology have raised everyone’s expectations—customers, suppliers, and employees want the same level of service and experience that smartphones have introduced. Modernizing your technology arsenal with Epicor ICE means everyone can work when, where and how they need to work, and can make decisions based on information tailored to their own specific needs. Remote, or information-only workers, can get access to critical data without ever having to sign in to their Epicor iScala application, because with Epicor ICE, you don’t have to be in the ERP to use the ERP.
More than a technology layer, Epicor ICE is an expansive toolset that enables greater productivity, and drives continuous improvement by eliminating waste among critical business processes. Some features of this new technology include:
Enterprise Search — A sophisticated search engine with a familiar look and feel that brings the personal Internet experience to the workplace and provides all employees, regardless of location, with access to Epicor iScala data (and more) from one simple search field.
BAQ’s — A dynamic query engine and graphical orchestration tool, used to create personalized or standard queries that can be used throughout the application to generate reports, quick searches, and support portal views and dashboard views.
Dashboards — An application that allows users to easily publish updateable dashboards of user-specific information from Epicor iScala to mobile devices, such as smartphones, tablets or any Web browser-enabled device.
View a short video to learn how having technology that increases your ability to adapt to change can position you for competitive advantage. Quicker integration of new applications that support new processes and ways of working will keep your business on course to achieve your set of goals.
Posted by Robert Sinfield, Senior Manager, Product Marketing
· Platform – Continuing to ensure that Epicor iScala 3.0 can leverage technical and functional advances to enhance performance, improve stability and deliver new capabilities.
· Global Business Capabilities – The world around us is changing. Companies are under constant pressure to comply with ever-changing, more complex and demanding local and regional fiscal, statutory and business requirements.
· Usability and Mobility – Delivering an improved user experience, while simultaneously delivering world-class functionality and extending the reach of Epicor iScala across the organization.
· Customer Requests – Collaboration with customers to develop user-driven capabilities that improve process efficiency and drive organizational improvements.
With the introduction of SEPA – the European Union (EU) payments integration initiative effective February 1, 2014 – fast approaching, the latest release of Epicor iScala offers extended support for organizations to comply with the new business processes and payment formats, among other core provisions of this regulation.
In the wake of the recent horsemeat scandal in Europe, the Ferrari Group’s Supply Chain Matters blog finds food and beverage manufacturers intensifying their focus on the screening and traceability of food products. Recalling what Bob Ferrari calls “not exactly a savory development,” the post notes that Nestle CEO Paul Bulcke indicates that the scandal will affect the entire food industry—even companies such as Nestle that did not have product involved—by refocusing executive eyes on traceability. “We check our suppliers very carefully, and, of course, when something like this happens we intensify our procedures,” says Bulcke in a Financial Times interview.
At one level, such diligence underscores how complex and dispersed the food and beverage supply chain has become, and how challenging it is to track and trace every ingredient from every source. At another, it highlights the increasing pressures on food and beverage manufacturers from government oversight.
In the United States, the passage of the Food Safety Modernization Act (FSMA) in January 2011 has given more muscle to an already powerful Food and Drug Administration (FDA). The law gives the FDA the authority to order recalls of contaminated food (amongst other powers not here disclosed). As a major overhaul of food safety laws and regulations, the Act’s stated purpose is to provide a safer food supply and a more stable food industry. But it will also vastly broaden the power of the FDA to regulate any aspect of food production.
As a result, the traditional, yet sometimes amorphous approach towards lot control and product traceability has been banished to the dustbin of history. In today’s market, food and beverage processors must have the capability to rapidly identify and track every ingredient for every one of their products, from receipt through processing, packaging, and shipping, to the exact customer location.
According to an article in Food Quality
, “One of the most important ingredients for achieving product safety and traceability is a strict lot control and tracking process.” As part of an integrated system, lot control functionality can be invaluable in preventing the common errors that cause product recalls; in the event of a recall, it can help trace items quickly and accurately.
According to Epicor customer Michael Montgomery, controller at Ohio-based New Bloomer Candy Company, Epicor Tropos – ERP process manufacturing software – allows them to establish a powerful lot control and traceability system, particularly with their suppliers. “Before Epicor Tropos, we didn’t have the ability to trace forward or backwards if we had a product recall,” says Montgomery. Epicor Tropos delivers full visibility of ingredients from origin to the final customer, which keeps New Bloomer Candy Company ahead of regulatory requirements and keeps them covered should an audit or potentially damaging product recall be required.
While the risks of not having comprehensive lot control and traceability are motivation enough (e.g., the FDA can shut a company down), business rewards also drive the adoption of these systems. These include brand protection, desirability as a supply network participant, and enhanced visibility and control of the production process.
According to Food Quality, "Fully integrated ERP software can manage all the business processes of a food manufacturer, including formulation, regulatory reporting, purchasing, production, inventory, sales, and accounting, in one system. In the event that you still need to trace or recall a lot, you can view up-to-date lot histories at any moment. You can pull a lot tracking report that shows you everywhere a lot is or has been, stamped by date, time, and signature. This report should include everything from the original purchase order to jobs that include the lot, products made from it, shipments that contain it, and any amount of that item still on hand."
Posted by Tom Muth, Senior Manager, Product Marketing
In an earlier post, we looked at how smaller businesses were using e-commerce to establish brands, even premium ones, while getting closer to their customers. Along with the benefits that e-commerce provides smaller concerns comes new business requirements. Faster shipping is one of main ones.
While brick-and-mortar retailers have struggled to bring in customers in recent years, e-commerce has steadily grown and shows no sign of slowing down. Consumers, however, want more than just the convenience of shopping in their pajamas. They expect their purchases to arrive more quickly than ever, and e-commerce giants like Amazon are obliging with more same-day shipping capabilities. Small and midsize companies are feeling this trickle-down pressure to speed up their shipping times, and many are turning to their business application vendors in hopes of rising to the challenge.
Leslie Hand, research director for IDC Retail Insights, an IT analyst organization based in Framingham, Mass., observes that more manufacturers than ever are embracing e-commerce as a business model. According to Hand, by partnering with e-commerce sites such as Amazon, manufacturers can sell a broader range of products and deliver them more quickly to a wider range of customers than they could reach on their own. “In addition to finding the right software, small and midsize manufacturers that really want to reach consumers directly and quickly need to foster relationships with partners that can facilitate unit-level picking, the process of taking products directly from inventory to shipping,” notes Cole.
One of the benefits of speeding shipping times is doing a better job of juggling multiple sales outlets and logistics services. Cole cites a colorful example in her piece: Savvi, a manufacturer of novelty temporary tattoos in Tucson, Ariz. Savvi has been using Epicor's ERP system since June 2010, after 10 months of due diligence exploring vendor options. "We have three distinct divisions," says Chris Huff, vice president of operations at Savvi. "One deals with retailers like Walmart and Target. Another is a custom product, make-to-order division. A third is our vending machine division." The company also has a stock division, where an order can be shipped either same day or next day, depending on what time of day the order is placed.
We've got hundreds of thousands of stock images that you can pull up on our website," notes Huff. "You can place your order and get a confirmation number as soon as it ships. We have the same thing with our vending division, where orders that come in before 2:00 p.m. will be shipped same day."
The challenge for Savvi is multi-channel: it must juggle a number of different sales models and outlets when distributing its products, including e-commerce, major retailers, made-to-order manufacturing, and inventory control. Its shipping models are also varied, including overnighting products, shipping container loads overseas, sending truckloads for domestic sales, and going through FedEx and UPS.
According to Huff, Epicor ERP has helped simplify operations and speed order fulfillment. "This has been great for putting all our needs in one package," he says. "We were a mom-and-pop company initially, with a home-grown system. We acquired two or three competitors and at one time had five disparate systems running simultaneously; you can image the chaos that ensues from that." Now that the chaos has been put to order, orders are reaching customers when they expect them—a requirement for anyone operating e-commerce.
Posted by Epicor Social Media Team