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Celebrating Retailer Empowerment Through Training
I’m excited to share the news that we recently celebrated the 2nd anniversary of the release of Epicor Training on Demand, an online training tool designed to offer role-based or job-specific training content to users of the Epicor Eagle business management solution. Thanks to the success of our customers, Training on Demand has made an impact in the businesses of over 800 retailers across the United States that have invested in this innovative training tool.

Williams Lumber and Home Centers, a 68-year-old hardware, lumber and building materials retailer located in New York State, is using Epicor Training on Demand to enhance customer service and promote employee performance. “The Williams Lumber management team has benefitted from Training on Demand in learning how the retail side of the business affects the backroom—this tool sharpens our associates’ skills,” said Frank Trippi, IT director for Williams Lumber.

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In addition to the success of our customers, 2013 also marked our first recognition by Brandon Hall Group, a well-established research and advisory services organization in the performance improvement industry. Epicor Training on Demand was named a winner in the 2013 Brandon Hall Group Excellence in Technology Awards. We were proud to accept the Bronze award in the category of Best Advance in Learning Management Technology for Small and Medium-Sized Businesses. The award entries were evaluated by a panel of independent senior industry experts, Brandon Hall Group senior analysts and executive leadership based upon the criteria of product/program design, functionality, usability, innovation, and overall measurable benefits. A full list of the Brandon Hall Group Excellence in Technology award winners can be found here.

Today, customer service is the foundation of success in the competitive retail market. The key to establishing proficiencies that reduce business mistakes, increase efficiencies, and improve customer service is grounded in an effective training program.

*Companies who train their employees are:
  • 58% more likely to be successful at developing the skills needed for meeting future customer demand
  • 46% more likely to be strong innovators in their markets
  • 33% more likely to report higher customer satisfaction than other organizations
  • 39% more likely to report success implementing customer suggestions
  • 18% more likely to currently be a market-share leader in one or more of their markets
It’s truly an honor to work with such inspirational retailers that are effectively using Training on Demand to establish and improve these crucial business proficiencies. Here at Epicor we are committed to helping retailers improve customer service and their overall business performance—providing technology and educational programs that help retailers benefit from their investment in technology. I look forward more successful years to come and more innovative ways to improve business performance.
For more information on Epicor Training on Demand, please email knowledgeyourway@epicor.com.
 
 
Posted by Jenny Kois, Learning Services Manager, Epicor
 
*"High-Impact Learning Culture: The 40 Best Practices for Creating an Empowered Enterprise," Bersin & Associates, June 2010.
 

 

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