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  • Retail Training and Education Services

    In an industry where competition is fierce, margins are slim, and turnover is constant, retail managers face tough challenges. Associate time on the sales floor must stay high, instruction must remain consistent across locations, and Retail trainers need easily manageable learning solutions that produce real results to help grow the business. Epicor® can help.

    Product Documentation

    Ample product documentation―from Online Help and specific Job Aids to Best Practices and Quick Reference Guides―is available to guide customers through specific job functions or tasks within the retail management system.

    Training on Demand Learning Management System

    Training on Demand is a web-based Learning Management System that provides a complete catalog of Epicor Eagle modules, delivering application-specific education to retail leaders and their employees. Training Agendas are created to provide role-based training, addressing the specific needs of each person or role in a retail business. A Training on Demand subscription provides unlimited access to a company-specific Learning Management System with a full library of role-based training modules, tests, and agendas.

    Eagle Online Academy

    This complimentary, virtual training program is offered throughout the year to Epicor Eagle Retail customers. Eagle Online Academy delivers live webcasts featuring Eagle product experts, trainers, and leading business consultants. Customers can choose to register for one class, a handful of classes, or the full program. Participants can also earn Continuing Professional Education (CPE) credits for their attendance.

    Business Consulting Services

    Epicor Professional Services and Business Consultants are our best of the best. They combine retail industry best practices and extensive product expertise to help your entire team maximize their system utilization and internal processes to their fullest. The Epicor team will work closely with your store operations and training team to determine the goals for your business and the optimal delivery method for your organization, selecting from a variety of formats including eLearning, video, phone training, instructor-led classes or onsite consulting.

    Epicor Consultants can provide ongoing education and support as a partner in growing your business. We can tailor our deliverable to your business needs and objectives. Topics may include:

    • Full Business Analysis
    • Process Streamlining, Design, and Implementation
    • Accounting Strategies
    • Loss Prevention Strategies
    • Retail Best Practices

    Learn about Epicor Retail Support and Maintenance Services.

    Have questions about our retail learning sevices? E-mail us at or call +1-888-463-4700.


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