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  • Order Management for Prophet 21

    Simplify Customer Orders

    Whether orders are entered at the counter, remotely via a mobile device or laptop, or online by the customer, with the Order Management solution, information goes directly into your system for fast order processing. With the built-in ability to suggest accessory items and substitutions, you can grow your margins and add value for your customers.

    “…We can check an order history without having to pull files. Everybody was scared at the beginning of the Prophet 21 implementation—then they then they saw how much easier it made their jobs. Now they would never go back!”
    Tammy Brooks, Systems Administrator | Gericare Medical Supply, Inc.

    Order Entry

    Prophet 21 enables you to complete the entire order entry process from one screen. It also enables:

    • Price and availability requests
    • Quote conversion
    • Release schedules/blanket orders
    • Multiple location processing
    • Integrated credit card processing
    • Web-based order entry
    • Front-counter sales
    • PDA order entry
    • Non-stock item creation
    • Unlimited item information
    • Accessory items
    • Multi-search functionality
    • Substitutions
    • Expected item-receipt date
    • Kitting/light manufacturing
    • View of customer past orders and quotes
    • Multiple ways to classify orders
    • Date-sensitive
    • Lot billing
    • Service and repair

    Epicor Manifest Shipping Software


    Epicor Manifest Shipping Software

    Epicor Manifest shipping software processes shipping transactions seamlessly by communicating with carriers, calculating freight amounts, and printing carrier labels—all within your Prophet 21 solution.

    Pricing Management

    Prophet 21 enables sophisticated multi-level pricing with capabilities for:

    • Complex pricing matrix
    • Strategic pricing
    • Contract/job-based pricing
    • Promotional pricing
    • Second-pass discounting
    • Changes and exceptions
    • Return goods authorization
    • Sales analysis

    Strategic Pricing

    Customer Relationship Management

    Prophet 21 CRM streamlines the order management process with features that allow you to:

    • Track prospect and client information
    • Integrate contacts with fax and e-mail
    • Prepare labels and envelopes
    • Generate targeted mailing lists
    • Create and follow up on tasks
    • Look up customers in multiple ways
    • Access key information from one screen

    “With Prophet 21, we can now open up our customer database, use the CRM module, and be able to really drive growth by expanding on our customer relationships and making sure we’re giving the finest customer service, because that’s what we think drives growth in our business.”
    Doug Root, President | Atlanta Light Bulbs

    Becoming a Digital Distributor

    Growing a Modern, Integrated Distribution Business


    Read about five objectives every distributor should consider when deciding how to invest in their business.

    Five Software-Selection Mistakes Distributors Make


    Mistake #2: Skipping the planning phase because it takes too much time. Read about all five mistakes.

    Why eCommerce Isn’t Optional For Distributors


    Read about why eCommerce is essential to your future—even if you are not selling directly to consumers.

  • Epicor solutions are designed around the unique operational needs of distributors and are available in the cloud or on premises. Now, distributors can better manage complexity and focus on growth.

    Talk to an Expert »

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