- Location: Altoona, Pennsylvania
- Industry: Pharmacy
- Number of Stores: 4
- Employees: 120
- Web site: www.thompsonpharmacy.com
"The Eagle system operates in real-time, transferring all the information we need automatically to our QS/1® pharmacy management system, rather than us manually uploading it. This is a huge improvement for our business!"
Mindy Baker, IT and Store Manager | Thompson Pharmacy
Thompson Pharmacy was founded in 1966 in Altoona, Pennsylvania. Over the years many products have been added to their database and the number of services has grown to meet the changing needs of their customers. Thompson Pharmacy also expanded into new locations, including a location that opened in 1999 stocked with even more conveniences such as "The Gift Gallery", including an extensive selection of gifts.
As one of the last independent pharmacies remaining in the area, the employees at Thompson Pharmacy pride themselves on serving their community inside and outside of the store. Bringing simple convenience and quality service is what Thompson Pharmacy is all about. As a result the company is able to provide what members of the community want- the best service and the best prices on quality products.
Expanding pharmacy requires a robust business management system
With the continued growth of their business, Thompson Pharmacy was looking to expand their point of sale functionalities and incorporate a system compatible with a multi-store format. It became apparent that their existing POS system would not be able to meet their changing needs, accommodate their expansion and manage the multi-store layout. After an in-depth assessment of vendors, the company selected Epicor Eagle business management solution.
"We had some issues with our previous system not being able to successfully integrate with our prescription management system or manage the multi-store system that we required," said Mindy Baker, IT and store manager for Thompson Pharmacy.
"Epicor Eagle integrated very well with our QS/1 pharmacy management system. It's imperative that we know when a prescription has been checked out and now we have immediate access to that information at all of our locations."
"We were also were looking for a system to provide more business efficiencies and to reduce labor-intensive tasks-something innovative and more accurate. With our old system we would go out to the sales floor with a UPC gun to check inventory levels and pricing-we had to scan the items, return to the computer to upload all the information, print the new information, then return to the floor to update each item. That process was very inefficient, took an enormous amount of time and removed our employees from other significant responsibilities."
Thompson's new process for inventory consists of taking the handheld units to the sales floor and scanning products. "We can adjust prices, quantity on hand and even make labels," said Baker. "The old process often led to many more trips out to the sales floor than necessary. I would also have to scan a section for new labels and come back to the receiving area to print them. If an item wasn't in the system right or the price was wrong I would have to walk back adjust the price or fix the item and then print another label. The 'old process' was long and involved and not efficient at all."
"Our decision to select Epicor has allowed us to keep our labor costs down," said Baker. "If we would have stayed with our previous system and not made the switch to the Epicor solution, we would've had to hire an additional person to help manage our company's POS. With the Eagle system, we are able to control the inventory for all four stores with only two people managing the POS system. The Eagle system operates in real-time, automatically to our QS/1 pharmacy management system, rather than us manually uploading it. This is a huge improvement for our business!"
Customer loyalty on the rise
Thompson Pharmacy is proud of the personal level of service they deliver to their customers. As the company continues to multiply, the importance of a well-developed customer rewards program is even more significant. Eagle Loyalty is a module Thompson Pharmacy has been running since implementing Epicor Eagle in May 2011.
"Our customers receive extra savings and are more likely to return to our store," said Baker. "Our previous customer loyalty program was very difficult to run prior to the implementation of Eagle. Each month we had to print out vouchers [hundreds per month], stamp them and use precious employee labor hours stuffing and mailing envelopes-it was very expensive. Since implementing Eagle Loyalty we have saved thousands of dollars per year because the program is electronic."
In addition, Thompson Pharmacy found tremendous value in the easy-to-use system. "Our employees were able to learn the Eagle system quickly," said Baker. "Training was very easy-Epicor trained our managers, and our managers trained the cashiers. We were up and running after approximately one week of training. However, after two days of training the majority of our cashiers already had the hang of the system."
As Thompson Pharmacy continues to flourish and expand their business, the Epicor Eagle solution will become an even more critical element to their success. They are excited to recommend the Eagle solution to other pharmacies. "Word of mouth referral is the most convincing factor when considering new processes for your business, and Epicor had great customer references," said Baker. "Everyone we spoke with had great things to say about the solution. We will continue to pass on that same message. On a personal note, the system has relieved a lot of stress for me. I have a lot of work to do, but I can now use Eagle to get it done quickly. I don't have to wait hours for reports to run; I can run all the reports I need in a span of 30 minutes. The system is just so efficient, it allows me to complete my everyday tasks so much faster and I can get much more done!"
Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise, and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit