- Location: Petersburg, Virginia
- Industry: HWHC
- Number of Locations: 1
- Affiliation: Ace Hardware
"If I had seen how powerful the Epicor Eagle system was before, I would have chosen Epicor Eagle instead of RockSolid POS®. I think our business would have advanced more if we had gone with Epicor Eagle from the beginning."
Barry Spain, Owner | Thacker Ace Hardware
Thacker Ace Hardware improves point of sale and inventory management by switching from RockSolid to Epicor Eagle
Thacker Ace Hardware has been in business for 34 years offering general hardware items to homeowners and residents in Petersburg, Virginia. No stranger to technology, Thacker has depended on a computer system since 1988, but recently switched from a RockSolid POS system to the Epicor Eagle business management solution to gain a competitive edge. Barry Spain, owner of Thacker Ace Hardware recalls, "We had a couple of problems with RockSolid. If I had seen how powerful the Epicor Eagle system was before, I would have chosen Epicor Eagle instead of RockSolid. I think our business would have advanced more if we had gone with Epicor Eagle from the beginning."
Painless Transition to Epicor Eagle
The conversion from RockSolid to Epicor went well for Thacker Ace Hardware. "The data conversion went smoothly," said Spain. "Epicor has a large and knowledgeable implementation team. We didn't have to do much, just allow the team to access our data. They also did a great job with employee training. We were ready for go-live throughout our business. Our Local Platform Specialist is always available for us. If we need something, we e-mail him or we call in a service request, and he's quickly here to help us. It gives us peace of mind."
Improved Point of Sale
Thacker improved the store's point of sale processes. "We had difficulty using the RockSolid cash register and credit card processing," said Spain. "Epicor Eagle at point of sale works more smoothly, and we can perform more tasks and look up items quickly. Credit card processing is also faster."
More Convenient Inventory Management Capabilities
Spain uses an inventory service to assist Thacker Hardware employees with counting and identifying potential inventory problems. "We use Mango reports through Ace which gives us customized count sheets each month," said Spain. "It identifies problem items and errors in the system. We use it in conjunction with Epicor Eagle Mobile Inventory for bin tagging and changing floor locations. Mobile Inventory enables us to make changes and corrections while on the sales floor. As we count, we can print out the tag at the same time. We use it daily, and it's a very convenient functionality we didn't have with RockSolid."
Thacker Hardware had very accurate inventories with levels at 95- 97%, a feat that is now easier to pull off with Epicor Eagle. "Epicor Eagle makes it significantly easier to maintain our accuracy," said Spain. "We view inventory, sales, and margins reports every morning and look for any pricing issues, inventory problems, negatives on hand, and more. We work on correcting problems every day so they don't accumulate."
Offsite Backups Provide Peace of Mind
Spain no longer worries about taking tapes or DVDs to an offsite location each night. Instead, he now relies on the Epicor Secure Data Backup (SDBU) solution to ensure that Thacker Hardware data remains secure and protected. SDBU stores data resident in the Eagle software database offsite at an Epicor data center and eliminates the need for tapes or DVDs. "Secure Data Backup works very well," said Spain. "We no longer need to check the disk each morning. If a backup fails, an alert will be sent to me in the morning. It's one less task for me to worry about."
Operating Data Leads to Faster Issue Resolution
Spain uses daily data to better manage the business. "I look at Epicor Eagle reports every day and viewers throughout the day," said Spain. "If anything looks out of the ordinary, I go back and drill down into line item detail. I can see who marked down or marked up a price and understand what's going on with just a few clicks. I used to have to wait for the managers to arrive to get the story. I enjoy having it figured out before they arrive."
Recently, Spain used a report to identify and fix a sizable problem. "I had run a report that showed items with an extended cost of $500 or greater," said Spain. "The report indicated that we had $30,000 worth of tape in stock when really we only had $30. We had an Ace item showing a quantity of 10,000 instead of 10. I was able to fix those errors quickly before they became a serious issue."
Epicor Eagle Allows for Rapid Responses
Spain and his business have benefited from the ability to rapidly respond to issues and fix them immediately using the Epicor Eagle system. "We can look at margins all day long, see things happen right away, and fix issues immediately," said Spain. "If another RockSolid customer came to me asking if they should consider converting to the Epicor Eagle system, I would instantly tell them that they should. We thought we were high-tech with RockSolid, but we really weren't until we switched to Epicor Eagle. Epicor Eagle supports our growth plans. We are not where we want to be yet, but we're finding something every day in Epicor Eagle that helps us better manage our business to achieve our goals."
Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit