Little Hardware | Payment Exchange | Customer Success
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Little Hardware - Epicor Payment Exchange

Company Facts

  • Headquarters: Charlotte, North Carolina
  • Industry: Hardware
  • Founded: 1922
  • Web site: www.littlehardware.com

"Our processing fees have been on average 8.4% less every month since we switched to Epicor Payment Exchange. PCI compliance is easier and so is our reporting and reconciliations. It's just a great all-around solution for our business."
Kyle Little, eCommerce and IT Manager | Little Hardware

 

Little Hardware Company has been providing the Charlotte, North Carolina area with industrial and hardware supplies for over 90 years. The family-owned business strives to maintain their reputation for excellent customer service, especially in helping customers locate hard-to-find specialty items.

Little Hardware had been using the Epicor Protobase application and an outside service to process credit and debit card transactions. "It's easy to keep doing what you've always been doing with card processing, but we knew we were spending a lot on fees. When I learned that Epicor offered payment processing and that it would both simplify our processes and save money, it was a clear choice," said Kyle Little, eCommerce and IT manager for Little Hardware.

Fast and easy conversion

Making the switch to Epicor Payment Exchange was literally pain-free for Little Hardware. "Twelve new keypads were delivered. I swapped them out one night after the store closed and we were running the next day. Our cashiers didn't even notice that we had made the change. It was that easy," said Kyle Little.

Improved reporting and reconciliation

Epicor Payment Exchange improves the process for ensuring that funds are deposited accurately and that deposits reconcile to the GL. With Epicor Payment Exchange, there is online access to batch reports with the ability to drill down to transaction data. "We like the ability to log onto the Epicor report portal to see the batch settlement report and verify that it matches our records every day," said Kyle Little. "We didn't have that capability with our previous processor and we now have significant time savings."

Simplified PCI compliance

Little Hardware appreciates easier management of devices and data in order to be PCI compliant. "Of course, we were PCI compliant before, but now administration for devices is centrally managed. And data is stored off-site at a secure location with the power of Epicor behind it. It's just easier for me to maintain, and I don't worry about compliance. I know it's there," said Kyle Little.

Benefits in several ways

"Epicor Payment Exchange has been a good solution for us in so many ways. Our processing fees are lower. Our processing fees are on average 8.4% less every month since we switched to Epicor Payment Exchange. I have one number to call for all of my support needs and no longer have to call a processor and Epicor. PCI compliance is easier and so is our reporting and reconciliations," said Kyle Little. "It's just a great all-around solution for our business."

About Epicor payment exchange

Epicor Payment Exchange handles all the key steps in accepting card payments: authorization, settlement, and reporting. Because Epicor Payment Exchange leverages technology and relationships that serve thousands of merchants, volume discounts get passed on to you, leaving more of every sale where it should be: in your bottom line.

Epicor Payment Exchange also provides superior technology that is designed for higher security, easier compliance, better service to customers, and streamlined processes in your back office. Your store can re-use payment card data while staying PCI compliant, view a recent transaction in your own browser-based dashboard without waiting for a monthly statement, and accept a credit card payment (or process a refund to the card) remotely, on your own virtual terminal, from any Web-connected browser.

It's all standard with Epicor Payment Exchange. And it comes with the support of a trusted partner-Epicor in-house experts have the knowledge and tools to solve problems as soon as they occur.

About Epicor

Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit www.epicor.com.



Success Highlights:

Challenges

  • High card processing fees
  • Limited card transaction reporting

Solution

  • Epicor Payment Exchange

Benefits

  • Lowered processing fees by an average of 8.4%
  • Time savings with daily reconciliation

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