Lee’s Home Center | Customer Success
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Lee’s Home Center

Company Facts

  • Location: Millstadt, Illinois
  • Industry: Hardware / Home Center
  • Number of Employees: 26
  • Web site: www.leeshomecenter.com

"I think all retailers should switch to Eagle N Series as soon as they can. It's an easy migration and allows you to gain benefits from day one. Just do it."
Dan Vogel, IT Manager | Lee's Home Center

 

Lee's Home Center increased productivity with Epicor ® Eagle N Series™

Lee's Home Center is a full service, 65,000 square foot Home Center selling hardware, paint, lumber, and garden supplies to homeowners, contractors, and businesses in its location outside St. Louis, Missouri since 1958. Lee's prides itself on using technology to better serve its customers and to stay ahead of the competition. Impressed by the state of the art features in the new Epicor Eagle N Series, Lee's IT Manager, Dan Vogel, elected to upgrade from Eagle to the new Eagle N Series.

"We implemented Eagle N Series in order to take advantage of the new interface and benefits it brings to our store today, and into the future. The user interface is clean, intuitive, and has the Microsoft® Office® look and feel, which is familiar to our employees," said Vogel. "Switching to Eagle N Series is smooth and causes next to no disruption to daily operations, in part, because you can customize terminal-byterminal how much of the Eagle N Series functionality you want. You can gradually add the Eagle N Series functionality, which made the transition easier for our team. We haven't hired anyone since going live, but I clearly see how much faster it would be to train a new employee."

"There are many features that are practical and simply improve our productivity. One appreciated enhancement is the ability to quickly scroll through Viewer grids by using the mouse scroll wheel," said Vogel. "Another is the new ribbon, allowing us to add our most used functions to the Favorites section, so that it's one click to get to frequently accessed screens, instead of several. It's also faster to find information with the new bold headings with logically grouped options listed below in the 'Go To" menus. We also appreciate that we have direct access to analytics from within Inventory, Vendor and Customer Maintenance tabs. It's just a click and we see the charts, graphs, and data we need."

Perhaps the most significant benefit that Eagle N Series brought to Lee's Home Center is having customer information entered and stored in one location. "Having customer e-mail information in one area saves time and makes it very easy for us to export e-mail addresses for marketing using the new Contacts Viewer. E-mail marketing is by far the best benefit that we are seeing with Eagle N Series," said Vogel.

"I think all retailers should switch to Eagle N Series as soon as they can. It's an easy migration and allows you to gain benefits from day one. Just do it," said Vogel. "Over the years, Epicor has played a huge role in how we run our business. We absolutely rely on our Eagle system every day. We couldn't run our business without it. I say that Eagle is like a reliable employee that's always there and never quits! The new Eagle N Series continues that long tradition."

About Epicor

Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit www.epicor.com.



Success Highlights:

Challenges

  • Increasing efficiency
  • Improve customer service

Solution

  • Epicor Eagle N Series

Benefits

  • Intuitive interface saves time on routine tasks
  • Easy access to customer information for e-mail marketing

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