Jays Hardware Core Upgrade | Customer Success
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Jays Hardware Core Upgrade

Company Facts
• Location: Wrens, Georgia
• Industry: Hardware and Home Center
• Number of Employees: 9
• Number of Stores: 1
• Website: www.jayshardware.com

"We're always looking to improve, and with our Epicor Eagle system we can."
Preston Bullock, Chief Executive Officer | Jay's ACE Hardware

In business since 1992, Jay's ACE Hardware is a 12,000 square foot retail store that knows what success looks like and relies on Epicor software to make that possible. Converting its original system to Epicor Eagle in the spring of 2005 and gaining efficiencies from the conversion, Jay's regularly upgrades its system to better serve their customers. Preston Bullock, chief executive officer of Jay's ACE Hardware and son of the founder, Jay Bullock, recently took advantage of the Epicor Eagle Core Upgrade. By adding new business management tools, including Epicor Eagle Performance Manager and Epicor Eagle Mobile Manager, Jay's Hardware advances towards its operations goal to build a successful retail business through constant improvements that better serve customers.

Daily business monitoring

Preston Bullock believes that Performance Manager is one of those essential tools that retailers should reach for everyday to monitor every aspect of their business. With access to thousands of data fields that represent the heartbeat of the business, it's easier to make decisions. "We consult Performance Manager every day to view sales transactions by credit card, check, or cash in order to get a pulse on cash flow," said Bullock. "We also look at the Top 100 report to see what is selling, what item is number one, and what items are in the top ten, or top 100. This real-time information really helps us stay on top of our business."

Keeping the 'Top 100' best sellers in stock

Using the built-in dashboard views and customized templates, Performance Manager helps Jay's review the data they need in order to make time sensitive decisions such as finalizing purchase orders. "Performance Manager reports inform us of what needs to be reordered, like ACE advertised items that are selling quickly," said Bullock. "We can increase sales because with timely reorders we're always in stock on the products that our customers want. My dad, Jay, does the ordering and customarily places our orders in advance of the buying shows. Now, with Performance Manager, he reviews the Top 100 selling items and adjusts the orders by stocking up on top sellers, which keeps us from running out of stock. That's paid off tremendously so, without fail, every time he leaves on a buying trip he reviews this critical information in Performance Manager."

Running the store from anywhere

When Preston Bullock first saw a demonstration of Mobile Manager he was hooked on the endless possibilities of store data on his smartphone. "We use Mobile Manager when we're away from the store and when we're in the store-we use it all the time," said Bullock. "Throughout the day I execute register overrides from wherever I am, eliminating the need to keep customers waiting. We scan competitors' prices and cross check them with our own prices in order to remain competitive." Jay's Hardware management also uses Mobile Manager to regularly stay on top of business by looking up top sellers, reviewing orders and stock levels, or monitoring daily sales in order to spot areas for improvement. "Mobile Manager gives us the ability to run the business even when we can't be in the store," said Bullock. "Jay's success comes from our customer care and our willingness to look at data and make changes to the way we do things. We're always looking to improve, and with our Epicor Eagle system we can."

About Epicor

Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand.
For more information, visit www.epicor.com.



Success Highlights:

Challenges

• Keeping stock of popular items
• Managing the store when away
• Continually improving to remain competitive

Solutions

• Epicor® Eagle®
• Epicor Eagle Core Upgrade
• Epicor Eagle Performance Manager
• Epicor Eagle Mobile Manager

Benefits

• Increased sales from better buying decisions
• Freedom to manage the store from anywhere
• Improved pricing competitiveness

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