- Location: Keaau, Hawaii
- Industry: Lumber and Building Materials
- Sales Profile: 80% contractor, 20% retail
- Number of Locations: 11 retail stores, lumberyards and manufacturing plants
- Web site: www.HPMHawaii.com
“Epicor BisTrack gives us the ability to stay in step with industry growth. We’re managing significantly increased volume, without having to add more staff. BisTrack helps optimize our logistics and value-added processes, which are both critical to maintaining competitive advantage here in Hawaii.”
Leah Borsting, Director of Development | HPM Building Supply
HPM Building Supply is a full service building materials supplier with seven contractor lumberyards, three of which include retail stores, across the Hawaiian islands.
Mastering logistics to gain competitive edge
HPM invested in Epicor BisTrack to help them manage their diverse business, provide business continuity, serve their growing customer base, and remain competitive. Borsting recalls: “We knew we had outgrown our previous system. It didn’t have the ability to really manage our logistics side. And it unfortunately promoted the idea of silos, with business units working across different systems. We knew we couldn’t maintain that, and that we needed to poise for growth.”
HPM’s BisTrack system ties together the operations at their lumberyards and various manufacturing locations, and helps them position competitively to a mixed contractor and retail clientele. Their BisTrack system is hosted to minimize computing service disruption due extreme weather or seismic activity. HPM also makes extensive use of BisTrack’s mobile, remote and web-enabled technologies to improve efficiency, productivity and customer responsiveness.
Efficient purchasing, receiving and delivery
“One of the things we liked about BisTrack was the concept of suggested ordering,” Borsting recalls. “Orders are driven from the system now, as opposed to having to go check what’s low in the yard.”
“Previously, it was a lot of manual work to enter Do it Best orders. Now it’s literally just a few clicks,” says Borsting. “Since we use Do it Best and Jensen, it’s a significant amount of product and volume that we can order right through BisTrack. And now, it takes about half the time to receive stock using BisTrack’s Mobile Receiving,” says Borsting.
“Dispatch & Delivery is much more efficient as well,” says Borsting. “Before, we used a 3rd party dispatch and delivery package and tried to connect the systems together, which is never an ideal scenario. With BisTrack, we were able to reallocate two dispatch positions to other parts of the business.”
A single system shows we’re all connected
“To be successful in the industry and really be a one-stop shop, our services include wood treatment, truss, wall panel and door manufacturing, and custom metal roofing,” says Borsting. “They are mini businesses with unique sets of operations, and BisTrack has brought them together.”
“Work orders are now tied to sales orders,” Borsting exclaims. “We’re seeing everything in one place. There’s a new level of understanding and appreciation of how we’re all connected.”
Sales team keeping pace with growth
“BisTrack has definitely helped us significantly increase volume without having to add more staff,” says Borsting. “Our sales people have said that, without BisTrack, they would have been buried. We would have had to hire someone to help, or pay overtime, or farm out that work somehow.”
She also notices higher levels of motivation and engagement in the sales team because sales targets and day-to-day sales and margins activity is visible to each of them on their BisTrack dashboards. “Morale and overall satisfaction has come up because of this visibility. They feel empowered to manage the whole life cycle of their transaction. When I see a sales associate who is now seeing the big picture and thinking outside the box and coming up with ideas on how we can improve the business—I know we’re in a good place.”
Intelligence brings competitive advantage
Borsting recaps: “We invest in technology because we believe it gives us a competitive advantage. We use almost everything that BisTrack has to offer. Looking at BisTrack data on our laptops and tablets is a common part of our culture now,” says Borsting. “And we couldn’t imagine ourselves not using the Mobile applications. We know they improve efficiency and productivity.”
“We have even given our contractors BisTrack analytics, because we believe we can help them attract new business,” Borsting explains.