Decorated Products | Customer Success
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Decorated Products

Company Facts

  • Location: Westfield, MA.
  • Industry: Metal Nameplates & Labels
  • Employees: 42


"Decorated is a much leaner company than we were several years ago. We are continually striving to reduce waste, improve operations, and be more flexible to better serve our customers."

Jeff Glaze, Owner/Operator| Decorated Products


Decorated Products, a Westfield, Massachusetts-based maker of metal identification labels, decals, and roll labels, was started in 1950 by the father of the current president/owner, Jeff Glaze. As a family owned and operated business, Decorated embodies the traditional focus on customer service and the personal touch that have made the company an undisputed leader in its industry. But these traditional values have not stood in the way of innovation and efficiency.

"Decorated is a much leaner company than we were several years ago," Glaze says. "We are continually striving to reduce waste, improve operations, and be more flexible to better serve our customers." That journey has taken the company  through Kaizen (starting in 1988), 6-Sigma, Deming's 14 steps, and various Lean  initiatives to ISO 14000 compliance, ISO 9001:2000 and ISO/TS 16949:2002  registrations, and qualification as a Tier 1 vendor to the automotive industry.  Epicor's manufacturing software solution has been a key part of those Lean  efforts.

"Epicor is flexible enough to support what we have done in our Lean  transformation," Glaze says. As an example, he points to some of the changes in inventory management: "We standardized part numbering and reduced raw material inventory from 200 parts to about 60. We changed the way we purchase so that now 80% of our materials are on consignment - time phased to coordinate with our raw material needs. Epicor's flexibility has fully supported this effort to the point where we trigger vendor billing for these materials when we open the box." Following a failed implementation, Decorated Products needed a fresh start with a new enterprise resource planning (ERP) solution robust enough to support the  company's growth and its drive toward Lean efficiencies

Decorated has cut manufacturing lead-time from four weeks to four days. "We eliminated operations, and got better at the ones that remain," he says. "Real-time reporting and analysis in Epicor are key, enabling us to react much faster to customer requests and keep closer track of inventory and production activities." On some custom products, Decorated offers 24 hour turn-around by having the necessary materials on-hand. Nevertheless, they now maintain an average of only five days of materials on-hand at any time. This is a dramatic decrease from before when the company materials inventory averaged less than two turns (six to twelve months supply).

Increased Visibility, Visible Results 

Before Epicor, Decorated was unable to track finished goods  with any level of accuracy. "With Epicor, we can track value by warehouse using different valuation techniques for different kinds of inventory. That has helped us to reduce inventory and waste," Glaze says. "We used to have to walk out to the warehouse to check on what we had. That took a lot of time and effort. We don't need to do that any more." The warehousing efficiencies have also reduced the amount of space needed for storage. Decorated also instituted a numbered bin system so they know right where everything is and can get to it faster. 

While the company has chosen not to adopt the order-less flow style of production seen in many Lean plants, they benefit from the ability to link sub- assemblies in the system to final products and customer orders using a type of electronic kanban. Since some of the subassemblies can be used in many end products, this visibility helps keep things in synch, avoiding shortages and unpleasant surprises.

Customer service improvements include the use of the Epicor product configurator to quickly and reliably capture customer requirements and prevent problems on the plant floor that can delay shipment and impact quality. "The configurator guides the customer rep through the specification process and helps avoid mistakes," Glaze says.

Part of any Lean effort must be focused on keeping the equipment in good working order to reduce break-downs and schedule disruptions. Decorated has an aggressive predictive and preventive maintenance program in place using Epicor labor tracking to measure equipment usage and minutes of down-time.

Customer Appreciation 

The company's accomplishments are evident through the inventory reductions, lead-time improvements, and high level of customer satisfaction. Major customer have recognized Decorated by bestowing single vendor status (Parker Hannifin, Cummins Engine), and through collaboration efforts such as the partnership with Black & Decker where Decorated worked with the design team during the design phase for a complete re-working of the high-end DeWalt tool product line. 

About Epicor 

Epicor Software Corporation is a global leader delivering business  software solutions to the manufacturing, distribution, retail, and  service industries. With more than 40 years of experience, Epicor  has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and  improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit www.epicor.com. 



Success Highlights:

Challenges

  • Following a failed implementation, Decorated Products needed a fresh start with a new enterprise resource planning (ERP) solution robust enough to support the company's growth and its drive toward Lean efficiencies

Solution

  • Epicor Manufacturing

Benefits

  • Increased inventory turns from less than two to over 5
  • Reduced customer lead time from four weeks to four day
  • Reduced finished goods inventory, freed up warehouse space

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