Cox Hardware and Lumber | Customer Success
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Cox Hardware and Lumber

Company Facts

  • Location: Houston, Texas
  • Industry: Hardware and Home Center
  • Number of Stores: 1
  • Web site: www.coxhardware.com


"With Epicor Payment Exchange, we are saving nearly $5,000 per year in fees alone. It's easy to understand and predictable. A true plus for our business."

Virgil Cox, Owner | Cox Hardware and Lumber


Cox Hardware and Lumber is a single location hardware store and lumberyard carrying goods from some 200 manufacturers. Cox has been meeting the needs of light manufacturing, production, warehousing, and ship channel businesses in Houston since 1946. Today the Cox family still owns and actively manages the company, along with an outstanding professional staff.

Owner Virgil Cox was looking for a new card-processing vendor when he heard about Epicor Payment Exchange. "I was looking for a new processor due to ever increasing fees. It was crucial that a new solution was completely integrated with my Eagle solution, that it would save the business time and money, and be a seamless transition for customers and employees," said Virgil Cox, owner of Cox Hardware and Lumber. "Epicor Payment Exchange has delivered that, and more."

Cost Savings from Predictable, Lower Fees 

The Epicor Payment Exchange solution provides low rates for all credit and debit card transactions, and equally important it has no annoying extra fees and surcharges. Cox Hardware's previous system, like so many in the industry, offered low initial rates and then included extra charges that weren't visible until the monthly statements. 

"What seemed like a good deal, ended up costing quite a bit more than we had planned. With Epicor Payment Exchange, we are saving nearly $5,000 per year in fees alone. It's easy to understand and predictable. A true plus for our business," said Cox.

Time Savings from Easy Access and Robust Reports 

Reconciling credit card revenue daily with the bank is critical for Cox Hardware. With the previous Protobase solution, the bookkeeper had to run several reports, enter data into spreadsheets, and then reconcile with bank reports. Today, one report is run automatically saving precious time every day. "My bookkeeper is very happy with Epicor Payment Exchange reporting. With its highly accurate and automated daily reconciliation report, we spend less time creating reports and more time analyzing the information. We both appreciate the easy-to-use interface and ability to review transactions at any time," said Cox. "I look at total sales on cards, average transaction amounts, the percentage of sales on cards, and fees paid. I then use that information to help assess the health of the business. It's great to be able to get that data easily whenever I want from a convenient web interface." 

Peace-of-Mind Running the Business 

Epicor Payment Exchange helps keep customer data safe and simplifies PCI compliance with an integrated solution that uses advanced encryption and secure data storage from swipe to settlement. "It's comforting for me to know that customer data is secure and I rest easier knowing that I'm not storing sensitive customer data locally," said Cox. 

"Epicor Payment Exchange is an easy decision. It delivers profit to the bottom line every day. The transition was easy and seamless. It's painless to run, very stable and provides superior reporting via a web interface. It's simply a great solution for any retail business," said Cox.

About Epicor Payment Exchange 

Epicor® Payment Exchange handles all the key steps in accepting card payments: authorization, settlement, and reporting. Because Epicor Payment Exchange leverages technology and relationships that serve thousands of merchants, volume discounts get passed on to you, leaving more of every sale where it should be: in your bottom line. 

Epicor Payment Exchange also means superior technology that is designed for higher security, easier compliance, better service to customers, and streamlined processes in your back office. You can store and re-use payment card data while staying PCI compliant- view a recent transaction in your own browser-based dashboard without waiting for a monthly statement, and accept a credit card payment or process a refund to the card remotely on your own virtual terminal-from any web-connected browser. It's all standard with Epicor Payment Exchange and it comes with one more thing, support from a trusted partner. The in-house experts from Epicor have the knowledge and tools to solve problems quickly should they occur.

About Epicor 

Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise, and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit www.epicor.com. 



Success Highlights:

Challenges

  • Increasing and unpredictable card processing fees
  • Keeping up with complex PCI requirements

Solution

  • Epicor® Payment Exchange

Benefits

  • Savings of approximately $5,000 per year
  • Worry-free PCI compliance
  • Reduced time required for bank reconciliations

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