Cole Hardware Eagle N Series | Customer Success
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Cole Hardware - Epicor Eagle N Series

Company Facts

  • Location: San Francisco, California
  • Industry: Hardware and Home Center
  • Number of Employees: 100
  • Web site: www.colehardware.com
  • Co-op: ACE

"With Epicor Eagle N Series our processes are simplified, which enables us to realize efficiencies across the entire company and that adds up to measurable performance gains."
Robin Miller, Director of Operations | Cole Hardware

 

Cole Hardware finds Epicor Eagle N Series™ boosts efficiencies

Cole Hardware serves San Francisco, California residents with four retail stores and one commercial supply facility. When Rick Karp took over the store from his father Dave in 1977, he invested in technology in order to expand the business from one store to the four Cole Hardware stores today. An Epicor customer for more than 30 years, technology is at the heart of Cole Hardware operations and enables the business to expand. Cole Hardware recently upgraded to Epicor Eagle N Series as part of their strategy to use the latest technology to improve customer service and optimize business results.

Simple to install, the new underlying technology in Eagle N Series made it easier for Cole's to deploy across its business. "Switching to the new software was effortless because of features like the compatibility tool, which enabled us to customize terminal-by-terminal how much of the Eagle N Series functionality we wanted," said Robin Miller, director of operations for Cole Hardware. "With over 70 computers to manage, spread across multiple locations, Eagle N Series gives us the flexibility to gradually add the new functionality at our own pace."

Miller continued, "The new user interface is easier to operate because it has a more modern look and feel of Microsoft® Office®, which most people are familiar with. A favorite feature is the new ribbon that allows us to add our most used functions to the Favorites tab, giving us instant access to frequently viewed screens. These customizable ribbons give us access to real-time information to answer customer questions, such as inventory stock levels or custom orders. We can serve our customers faster and more efficiently with every transaction."

Cole Hardware customers have come to rely on their neighborhood store to have what they need. They also have the option to find products in the Cole Hardware online store by selecting from over 70,000 items or by placing a custom order with the commercial division. Powered by Eagle N Series software, this level of personalized customer service allows Cole Hardware to outperform its competition. "Providing excellent customer service is what we do and now we'll be more efficient doing it," said Miller. "With Epicor Eagle N Series our processes are simplified, which enables us to realize efficiencies across the entire company and that adds up to measurable performance gains. Epicor is one of our strongest business partners. Our business wouldn't be what it is without the Eagle system."

About Epicor

Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit www.epicor.com.



Success Highlights:

Challenges

  • Managing inventory in multi-store locations
  • Delivering outstanding customer service to remain competitive

Solution

  • Epicor® Eagle N Series™

Benefits

  • Simplified technology upgrade process
  • Easier to use interface
  • Faster access to frequently used information

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