Big R Holdings | Customer Success
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Big R Holdings

Company Facts

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  • Location: Pueblo, Colorado
  • Industry: Farm/Home
  • Number of Stores: 17
  • Number of Employees: 500+
  • Web site: www.bigronline.com
  • Affiliations: Mid-States, Orgill

"Epicor solutions are phenomenal. They assist us with our business improvement and growth goals." 
Adam Carroll, Vice President | Big R Holdings

Epicor solutions proven effective for Big R Holdings expanding business

Big R Holdings was founded in 1962 in Lamar and La Junta, Colorado and has been the dominant farm, ranch, and home retail chain in the Arkansas Valley of Colorado. The company's consistent success initiated expansions into other parts of Colorado in the 1990s and across state lines into Texas and New Mexico in the late 2000s. In 2012, they celebrated their 50th year in operation and continue to be a family owned and operated business.

What began as a small business venture with less than 25 employees is now the largest farm, ranch, and home retail chain in Colorado. Big R has been successful because of the incorporation of best business practices, great employees, and faithful customers. Customers have come to identify the company for its extensive product mix and superior customer service. The company's grand product lines feature: pet supplies, hardware, automotive, sporting goods, lawn and garden, fencing, livestock equipment, tack and agriculture supplies, and all-purpose clothing and boots.

Proven Solution for a Growing Business

Since implementation of the Epicor business management solution, Big R has improved inventory management, ordering, and receiving. The company currently manages 17 locations scattered across the Western United States, and is known as a "one-stop shop" in its markets.

Big R has been operating with Epicor solutions for nearly 20 years. The company appreciates that the Epicor solutions have grown alongside the expanding business. "Over the years, Epicor has grown with our business," said Adam Carroll, vice president of Big R Holdings. "Epicor solutions have helped us better manage our business from inventory and order points, to receiving and promotions. Epicor solutions are phenomenal. They assist us with our business improvement and growth goals."

Easy Access to Information Improves Decisions

Big R relies on easily accessible information from the Epicor Eagle system to help make decisions that improve operations. "With one quick click of a button, we see up-to-the-minute performance of all of our stores," said Carroll. "Prior to using Epicor solutions, we had to manually post all the daily sales and transfers from each store-extremely time consuming when you have multiple stores. Now through the help of Epicor and the advancement of software, everything is integrated and automated. The system is seamless, easy, and provides huge time savings for our business. It captures more than enough detail and management is comfortable with the data because they know it's the right data."

Reports and automated order points are significant features that Big R depends on and accesses through the Epicor Eagle Compass solution-allowing its staff to make quick and smart decisions. "Out of all of the Epicor Eagle modules, Epicor Eagle Compass is my favorite," said Carroll. "This solution is a crucial aspect of our business that makes analyzing much more fluid and accurate. It helps us automate the buying function. For example, orders are automatically sent to vendors instead of printing and faxing. Time and labor savings have really added up across our entire operation. It now takes five minutes to do what used to take five days. Compass helps us manage by exception to locate issue areas and solve them quickly."

"Fast access to information and the ability to customize and share reports has also helped us make good decisions about which departments to expand," said Carroll. "If I had to choose the single thing that's helped our business, it would be our Epicor Eagle system. It's not easy to run 17 locations, but with good people and reliable information, it's a lot easier."

Accurate Flow of Money and Goods

Epicor Advanced Receiving saves valuable time at Big R. "Advanced Receiving is a fast and accurate tool," said Carroll. "Now when we receive goods, we have them on the shelves to sell in less than one day. We process our invoices faster and get our payments discounts."

"Buying products that sell quickly is one of the keys to a successful business," said Carroll. "We rely on tools like Epicor Advanced Receiving and Epicor Inventory Planner to provide us with the information we need to understand exactly what we need to order and when-calculating our order points and keeping our in-stock levels just right. We also use these solutions to transfer inventory between all our stores instead of ordering additional products."

Benefitting Management Process

Mobile solutions have become a crucial aspect of Big R's business management. "I use Epicor Eagle Mobile Manager every day, from anywhere," said Carroll. "It's a useful tool that lets me view daily sales at each store, see the top selling items, and dollars profits. Occasionally, I also check customer accounts, scan items, and check sales history from previous dates. It's a quick instrument that gives me and my management team access to all the important information that requires dialing in to the system-only now we don't need to dial in. The information we need is available at the touch of a button. It's been really beneficial to have live information. I would recommend Mobile Manager to any business that wants to improve their management processes."

About Epicor

Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit www.epicor.com .



Success Highlights:

Challenges

  • No streamlined process for reporting
  • Maintaining up-to-date information
  • Buying and selling products that fit customers' needs

Solution

  • Epicor ® Eagle ®
  • Epicor Eagle Compass™

Benefits

  • Integrated solution grows with expanding business
  • Fast access to accurate information used to make better decisions
  • Strong reporting tools strengthen business

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