Epicor Readies Retailers for Uptick in Sales in the New Year with Support for Omni-Channel Execution, Customer Experience Optimization, Mobility, and Cloud Deployments
With economists projecting retail sales will accelerate steadily in 2014, Epicor Software Corporation is preparing to show how retailers can take full advantage of the upswing, leveraging technology to inspire customers and fuel growth at the National Retail Federation's 103rd Annual Convention and Expo - Retail's Big Show in New York City, taking place January 12-15.
Epicor will showcase two new Epicor Retail solutions designed to support omni-channel execution and optimize the customer experience at its booth this year. Making its NRF debut will be Epicor Retail Cross Commerce, the company's new omni-channel offering that bridges the gap among online, mobile and brick-and-mortar realms for a more satisfying consumer experience and streamlined retail management. Additionally, the company will announce general availability of the Epicor Retail CRM 7.0 solution, which continues to gain adoption as the foundation for winning customer engagement and loyalty strategies for a growing number of leading retailers.
Supporting the next evolution of mobility in the retail enterprise, Epicor will also showcase the Epicor Retail Store Windows 8 Tablet Edition, offering retail associates one-touch information with side bar flows on customers, product, inventory and more - all from a familiar Windows® platform. Attendees can see it first hand, by joining the Epicor and Microsoft NRF Big !deas Session, Windows 8 POS Tablet: Why Less Really is More, at 11 a.m. ET Tuesday, January 14, in Room 1, Level 1 Expo Hall.
“Growth happens in the space between what your customers want and what your competitors provide, we help retailers own that space,” said Ian Rawlins, vice president of retail marketing and business development, Epicor Software. “This is the theme that embodies our presence at NRF this year. We're helping retailers leverage opportunities to go beyond their competitors and capture the hearts and minds of customers. We're proud to partner with the world's most recognized retailers to help them devise strategies to differentiate their brands and inspire customers for greater engagement, loyalty, and profits.”
While setting the agenda for the year ahead, the company also recapped a momentous year in the retail sector, citing the following highlights:
Noel Goggin and Bob McFarland Join Epicor Retail Team -- Recognizing the growth potential in retail, Epicor and its board made substantial investments in 2013, one being to strengthen the Epicor Retail team with seasoned retail executives. The company welcomed retail industry veteran Noel Goggin to the post of senior vice president and general manager of the Epicor Retail solutions business, and Bob McFarland to the post of vice president of sales. The two retail veterans will help guide the delivery of Epicor Retail product and service offerings to address key retail imperatives such as globalization, omni-channel execution, customer experience, cloud offerings, and other new and emerging innovative technologies and opportunities.
Epicor Named Leading Retail Point of Sale Vendor, Adds New Retail Brands to Client Roster -- The company was named the No. 1 vendor of Retail Point of Sale Software among the top 250 largest specialty soft goods and hard goods retailers for the third year running, added more than 20 major new retail brands to its client list.
Epicor Expands Roster of Retail SaaS Customers -- The Epicor Retail Software as a Service (SaaS) suite solution continued to be adopted by leading retailers, including New Balance. The Boston-based athletic shoe company, known for its commitment to product performance, quality and American manufacturing, has selected the SaaS solution, which offers a Cloud-based delivery method that dramatically reduces capital investment and implementation requirements.
“We found the right support for our business in the Epicor Retail SaaS offering -- managed behind-the-scenes by Epicor experts -- to drive improved operational efficiencies and agility,” said David Chaput, business solutions manager, New Balance. The Epicor Retail SaaS solution enables New Balance to focus on building our business, as opposed to managing our IT infrastructure. The Epicor Retail SaaS platform provides the necessary scalability and functionality to support us in the future as our business evolves.”
Epicor Expands Global Footprint to Helps Retailers Go Global - Epicor announced a key partnership to resell its retail technology solutions and provide in country implementation and support services within the Asia Pacific region as part of its strategic plan to grow market share, expand its global footprint, and meet the globalization requirements of multi-national retailers. As well, Epicor signed a number of new deals in 2013 to aid retailers looking to grow their retail business around the globe. Notable new customers included Australian-based Cue Design, Montreal-based Groupe Yellow; Mexico's Groupo Axo; and iconic brand Haggar Clothing Company, in its efforts to expand in the United States and in Canada. In addition, Epicor supported Australian-based retailer General Pants Group in its launch of a unique interactive kiosk initiative.
Epicor invites retailers, media, and analysts to stop by the Epicor booth (Booth 3501) in the Expo Hall in the Jacob K. Javits Convention Center to learn more, and donate $10 to the Retail Orphan Initiative in exchange for a build-a-bear smallfry®.
About Epicor Retail
Epicor provides advanced solutions for retailers seeking to streamline processes, integrate channels, leverage intelligence and inspire customers, to maximize profitability. The Epicor Retail end-to-end suite is designed to meet the evolving merchandise and service expectations of today's connected, cross-channel shoppers, and the business requirements of the most demanding soft goods, hard goods and specialty retail environments in a variety of industries including apparel, footwear, discount, general merchandise, automotive aftermarket, lumber and building materials, nursery, and pharmacy. Thousands of leading companies - from Aeropostale, Aftermarket Auto Parts Alliance and Build-A-Bear Workshop, to General Nutrition Centers, True Value Company and VF Corporation - trust Epicor to help them remain current, competitive, and consistently strong.
About Epicor Software Corporation
Epicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail and services industries. With over 40 years of experience serving small, midmarket and larger enterprises, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor provides the single point of accountability that local, regional and global businesses demand. The Company's headquarters are located in Dublin, California, with offices and affiliates worldwide. For more information, visit www.epicor.com.
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Epicor and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.
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