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Why I love being a Technical Writer and Working in the Software Industry

2015-04-16

When I was a little girl I loved ballet, and I enjoyed every second of those 14 years. As I grew up I started to love writing. My favorite class was Creative Writing, and I’ll never forget how Miss Robin encouraged us to embrace our ideas and thoughts, always starting with a brainstorm.  

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I remember loving writing essays in high school. I helped everyone and because I loved writing them so much, I was good at it. My passion towards writing was reflected in every paper I delivered.

My passion for words and content drove me through my University years and it’s no wonder that I am proud to be part of the Epicor University department for a few years now. I love my job and I enjoy every part of it.

As technical writers, we have the opportunity to reach thousands of eyes, and during the journey, we learn priceless things, we meet new people, we work in teams, we discover new things, we find a thousand ways to explain one idea, and we have the chance to understand our customer’s needs, and do everything to deliver high quality work.

Every project is different, every application has specific needs, and every team performs different tasks. All the pieces come together in the end and the passion that each participant puts in their work makes a difference in the final outcome.

The way we work as a team is crucial. We work as a team among the writers, and we also work with different departments: Development, Support, Quality Assurance, Engineering, Sales, and Training. We are all pieces of the big puzzle.

I’ve been asked a few times if what we do isn’t “too boring” or “too monotonous“ and my immediate answer is always the same: “Absolutely not, I love it”. We are part of a huge company with big projects and the best applications. As a technical writer I always have new projects, different tasks, numerous teams I work with, and many people that help me along the way. Our job is far from being seated and writing non-stop. We create content, we learn, understand, and explain. We help people to easily understand and use a product, our words and work reach eyes that we will never imagine, and there is no greater feeling!

Posted by Victoria Garza, University Content Specialist

 

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