With continued downward pressure on margins in the distribution and manufacturing sectors, many companies focus on improved customer service as a way of retaining customers as well as increasing revenue.
Are you maximising the effectiveness of your field service management operations? After all, taking full advantage of the product and customer life cycles has never been more important in today’s global economy where many businesses miss out on revenue opportunities—unable to keep up with the demand for service or identify and meet the needs of their most valued customers. Service management software solutions help you coordinate all your service centre processes to secure the best usage of resource and material, at the right time, for the lowest possible cost, with the greatest return, all leading to improved customer satisfaction.
Whether you do field service or run an in-house service centre, improved field service management software will help you control your contractual obligations, service level agreements and outstanding warranties and benefit your organisation in many ways.
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Epicor solutions are designed around the unique operational needs of each industry and are available in the cloud or on premises. Customers can better manage complexity and focus on core growth activities.
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