Epicor Clientele is a complete customer relationship management (CRM) solution for managing customer-centric processes and CRM initiatives. With modules for support, sales, marketing and self-service, Epicor Clientele provides a single source for managing customer interactions, enabling a smooth transition from sales to support, and resulting in more satisfied customers
Epicor Clientele provides integrated sales and customer support functionality that helps organisations acquire, retain and grow profitable, long-term customer relationships, and is a multi-award-winning Microsoft .NET and Web services-based CRM solution, with over 20 years of features and functionality behind it.
- Understand marketing effectiveness with campaign management tools
- Comprehensive e-mail marketing solution to manage communications with customers, prospects and partners
- Manage the entire life cycle of a sales opportunity with Clientele Sales Force Automation (SFA)
- Provide world-class customer support with comprehensive customer support capabilities
- Deliver timely, accurate, complete and clear information to your customers with case management functionality
- Proactively resolve customer issues with Clientele's AnswerBook feature and self-service portal
- Determine support's contributions to the bottom line resulting in greater profitability and predictability
- Provide a productive user experience with Clientele's 'smart client'
- Easy to personalise and customise
- Designed for the Web - architected using the Microsoft .NET Framework and Visual Studio®