Epicor^® Clientele

Epicor Clientele is a complete customer relationship management (CRM) solution for managing customer-centric processes and CRM initiatives. With modules for support, sales, marketing and self-service, Epicor Clientele provides a single source for managing customer interactions, enabling a smooth transition from sales to support, and resulting in more satisfied customers

Epicor Clientele provides integrated sales and customer support functionality that helps organizations acquire, retain and grow profitable, long-term customer relationships, and is a multi-award-winning Microsoft .NET and Web services-based CRM solution, with over 20 years of features and functionality behind it.

Comprehensive, Award-Winning CRM Solution

• Understand marketing effectiveness with campaign management tools
• Comprehensive e-mail marketing solution to manage communications with customers, prospects and partners
• Manage the entire life cycle of a sales opportunity with Clientele Sales Force Automation (SFA)
• Provide world-class customer support with comprehensive customer support capabilities
• Deliver timely, accurate, complete and clear information to your customers with case management functionality
• Proactively resolve customer issues with Clientele's AnswerBook feature and self-service portal
• Determine support's contributions to the bottom line resulting in greater profitability and predictability
• Provide a productive user experience with Clientele's 'smart client'
• Easy to personalize and customize
• Designed for the Web - architected using the Microsoft .NET Framework and Visual Studio®