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  • 2017 Epicor Customer Excellence Awards
    Judging Criteria

    The Epicor Customer Excellence Awards honor organizations that have successfully deployed Epicor solutions to achieve excellence in business efficiency, customer experience, and overall performance.

    Epicor Customer Excellence Awards programs are run in the Americas, Asia Pacific, the United Kingdom, Middle East, India and Africa, with regional program winners automatically considered as finalists in the global categories for overall “Customer of the Year.” The global winners will be announced after all the regional awards programs have concluded.


    Award entries will judged as follows:

    • Complexity of the project - What business areas were impacted by the scope of the project?
    • Clearly stated objectives – Why was this initiative started? What were the deliverables? How was success defined?
    • Overall business impact of the initiative relative to stated goals – What was achieved? How did this compare to the original KPIs?
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