Executive Management Team | Epicor
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  • Executive Biographies

    Joe Cowan, President and CEO

    Joe Cowan brings more than 20 years of executive management experience in the software and technology industry to Epicor Software Corporation. Prior to joining Epicor, Cowan was Chief Executive Officer and President of Online Resources Corporation, a leading provider of internet banking, bill payment and electronic finance services to financial institutions. Previously, he served as CEO of Interwoven, Inc., a global leader in enterprise content management software, until its acquisition by Autonomy in 2009. Cowan has significant technology and enterprise software experience having served in a variety of leadership roles at Manugistics, EXE Technologies and Invensys/Baan. Cowan received a B.S. in Electrical Engineering from Auburn University and an M.S. in Engineering from Arizona State University.

    Kathy Crusco, Executive Vice President and Chief Financial Officer

    Kathy Crusco brings more than 20 years of experience to her role as executive vice president and CFO of Epicor. Crusco came to Epicor in May 2011 following the merger with Activant Solutions Inc. She joined Activant in May 2007 and served as senior vice president and chief financial officer before being promoted to executive vice president and chief financial officer in November 2010. Prior to joining Activant, Crusco served as vice president of worldwide finance for Polycom Inc. In addition, she has held a variety of financial roles at Documentum Inc., Adaptec and Price Waterhouse LLP. She graduated from California State University, Chico with a bachelor degree in business with an emphasis in accounting.

    Juanita Lott, Executive Vice President and Chief Human Resources Officer

    Juanita Lott brings more than 20 years of experience to her role as executive vice president and CHRO. Prior to joining Epicor, Lott held executive and management positions in human resources at a number of companies including IAC Search and Media, Sybase Corporation, Alcatel Business Systems and Stanford University. In addition to her leadership roles in human resources, Lott was the Founder and CEO of Bridgestream, an enterprise security software company (acquired by Oracle in 2007). She received a bachelor degree in liberal arts from the University of California Davis and a master degree from Mills College.

    Himanshu Palsule, Executive Vice President and Chief Technology Officer

    Himanshu Palsule brings more than 30 years of diverse experience leading globally distributed product organizations to Epicor, with an emphasis on customer-driven innovation and driving growth. In his current role as executive vice president and chief technology officer, Palsule is responsible for the delivery of all Epicor solutions on a global basis, including product design, engineering, technology and quality, as well as development operations. Palsule was previously CTO and head of strategy at Sage Software, and has leadership experience from companies such as Open Systems International, Man-Trak and HCL. Palsule holds a Master’s degree in Software Engineering from the University of Saint Thomas, as well as a Bachelor of Science in Electrical Engineering from the Manipal Institute of Technology.

    Mark Mincin, Executive Vice President and Chief Information Officer

    Mark Mincin brings to Epicor more than 20 years of demonstrated success in cloud-based business implementations, small-to-large scale system and infrastructure deployments, and leading high-performing teams. As CIO, Mincin will support strategic initiatives to develop common systems and rationalize global infrastructure, as well as building new platforms to drive cross-business customer support and data center infrastructure strategies. Most recently Mincin held roles of CIO and VP of Operations at Caradigm, a joint venture between Microsoft and General Electric, where he played a key role in identifying and deploying core business services in the cloud. He has held IT executive management roles with Microsoft, AT&T Wireless and NASDAQ. Mincin graduated from Virginia Tech with a Bachelor of Science in Marketing and Management, with a minor emphasis in Computer Science.

    Janie West, Senior Vice President and Chief Product Officer

    Janie West brings more than 20 years of experience in business development, corporate strategy, product marketing, and software sales and management to Epicor Software Corporation. In the senior vice president and chief product officer role, West is responsible for the global product marketing and product management of the company's portfolio of enterprise resource planning (ERP) solutions. Prior to joining Epicor, she held a variety of senior management positions at such companies as Interwoven, Manugistics, Invensys and its subsidiaries Baan and Wonderware, Texas Instruments, and InSource Software. West holds a Bachelor of Science in Electrical Engineering from West Virginia University.

    Sabby Gill, Executive Vice President, International

    Sabby Gill brings more than 20 years of international sales, operations and enterprise software experience to Epicor. In the role of executive vice president, International, Gill is responsible for operations including sales, professional services, and field marketing, with a focus on accelerating growth in EMEA and APAC. Prior to Epicor, Gill was senior vice president of International Sales for IGT, a gaming technology company. He has also held executive management roles with leading technology companies including HP, CA Technologies, Oracle, PeopleSoft (acquired by Oracle), and DEC.

    Craig McCollum, Executive Vice President, Americas

    Craig McCollum brings more than 25 years of experience in business applications sales, marketing and services delivery, as well as strong experience working within both direct and partner-driven sales models to Epicor. In his role as executive vice president, Americas, McCollum has responsibility for operations including sales, professional services, and field marketing focused on the distribution, independent retail, manufacturing and services industries.  Prior to Epicor, McCollum was president of True North Strategists, which worked with global technology firms to transform businesses to achieve profitable growth. He has held senior executive sales and operations roles with Microsoft Corporation, including Vice President, US Dynamics and Vice President, Worldwide Dynamics Sales Strategy, as well as executive management positions with leading enterprise software providers including Sage Software, Lawson Software and Fieldcentrix Corp. McCollum received a bachelor of science in business and human resources management from California State Polytechnic University.

    Jeff Kissling, Chief Scientist

    Jeff Kissling brings over 30 years of experience with enterprise applications to the company. In his current role as chief scientist, Kissling is responsible for research and technology innovation. He brings extensive experience with cloud and business growth to the company. Kissling has held numerous senior-level R&D positions at companies such as Online Resources, Manugistics, JDA, and Wonderware. He holds a Bachelor of Science in Electrical Engineering from The Penn State University.

    Ian Ashby, Senior Vice President, Global Support

    Ian Ashby brings more than 20 years of operational experience to his role at Epicor. In the role of senior vice president of global support, Ashby is responsible for leading our global support operations. Prior to this role, Ashby successfully lead the ERP International support function with a focus on delivering improved customer satisfaction. Ashby held executive positions with a number of technology organizations before joining Epicor, including Exony, Alcatel-Lucent, and Novar PLC. He holds a masters in engineering from the University of Cambridge.

    Ed Daihl, Senior Vice President of Business Development

    Ed Daihl brings to Epicor over two decades of demonstrated success in the enterprise software and technology services industry, converting market opportunity into profitable growth for leading solution providers. Daihl is responsible for product marketing and management for the lumber and building materials and independent retail markets as well as the Epicor Payment Exchange solution. Prior to joining Epicor, Daihl served for 7 years as CEO of Surgical Information Systems (SIS), responsible for setting corporate direction and ensuring revenue growth and profitability. Before joining SIS, Daihl served in senior management positions for a number of companies including Manugistics, CAPS Logistics, and DEC. Daihl graduated from the University of Baltimore with a Bachelor of Business Administration (BBA), Computer Science and Data Processing.

    Celia Fleischaker, Senior Vice President and Chief Marketing Officer

    Celia Fleischaker brings more than 20 years of experience to her role as senior vice president and chief marketing officer. Fleischaker is responsible for building brand identity, corporate communications, marketing operations, and digital strategy for the company. Before becoming chief marketing officer, Fleischaker served in a number of roles including corporate communications, product marketing, and product management. Before joining Epicor, Fleischaker spent several years in the ERP industry with companies such as Infinium Software (Software 2000) and start-up FocusSoft, Inc. Fleischaker received her Bachelor of Science degree in Commerce from the University of Virginia, and her Master's degree in Business Administration from Indiana University.

    Epicor Board of Directors - Biographies

    Jason Wright
    Jason Wright joined the board of directors in May 2011. Wright joined Apax Partners in 2000 and is a Partner on the Technology & Telecom team. He currently serves as a board member on Tivit, Realpage (Nasdaq: RP), Trizetto and Plex Systems. Wright is on the board of the Opportunity Network, an education-focused charity in New York City. Prior to joining Apax, he served in a variety of roles at GE Capital, including principal investing on behalf of GE Ventures. Previously, he worked at Accenture, a consulting firm, designing and implementing systems for the financial services and pharmaceutical industries. Wright received his Bachelor of Arts in Economics from Tufts University and his MBA in Finance from The Wharton School of the University of Pennsylvania.

    Roy Mackenzie
    Roy Mackenzie joined the board of directors in May 2011. Mackenzie joined Apax Partners in 2003 and is a Partner in the Tech & Telecom team. He also currently serves as a board member on Sophos. Prior to joining Apax, he spent most of his career at McKinsey & Company where he specialized in the technology sector. He has also held operating roles at Psion plc, a mobile computer designer and manufacturer, and nSine Technology Inc. Mackenzie holds an MBA from Stanford Graduate School of Business, where he was an Arjay Millar Scholar, and a Masters of Engineering from Imperial College, London.

    Will Chen
    Will Chen joined the board of directors in May 2011. Chen joined Apax Partners in 2007 and is a Principal on the Tech & Telecom team. Chen has focused on the technology and telecom sector throughout his career at Apax. Prior to joining Apax, Mr. Chen worked at Bain & Company and Goldman Sachs, specializing in the technology and telecom sector at both firms. He received a Bachelor of Science in Industrial Engineering from Stanford University, a Master of Science in Engineering-Economic Systems & Operations Research from Stanford University, a Master of Arts in International Studies from the University of Pennsylvania and an MBA from the Wharton School of the University of Pennsylvania.

    Paul Walker
    Paul Walker joined the board of directors in November 2011. Walker currently serves as a board member of Experian plc, European Directories SA, The Perform Group plc, Newcastle Science City Ltd, and the Entrepreneurs' Forum. He served as a board member of the Sage Group plc until September 2010 and Diageo plc until October 2011. Previously, Walker was Chief Executive of The Sage Group plc from 1994 to October 2010. He joined Sage in 1984 as Financial Controller and was appointed Finance Director in 1987 prior to flotation on the London Stock Exchange. Walker qualified as a Chartered Accountant with Ernst & Young, having graduated from York University with an economics degree.

    Peter Gyenes
    Peter Gyenes joined the board of directors in November 2011. Gyenes has four decades of experience in global technical, sales, marketing, and general management positions within the software and computer systems industries. He is an active investor and board member focusing on technology market opportunities. He is currently the Non-Executive Chairman of Sophos plc, a global security software company. He also serves on the board of Pegasystems, VistaPrint Limited, IntraLinks, Inc., RealPage, Inc., and Talend, as well as a number of privately held technology companies, and is a Trustee Emeritus of the Massachusetts Technology Leadership Council. Gyenes served on the board of Lawson Software, Inc., (until July 2011, acquired by Golden Gate/Infor), Netezza Corporation (until 2010, acquired by IBM), Bladelogic, Inc. (until 2008, acquired by BMC), webMethods, Inc. (until 2007, acquired by Software AG) and Applix, Inc. (until 2007, acquired by Cognos). He served as Chairman and CEO of Ascential Software, as well as of its predecessor companies VMark Software, Ardent Software and Informix, and led its growth into the data integration market leader, from 1996 until it was acquired by IBM in 2005. Previously, Mr. Gyenes served as President and CEO of Racal InterLan, Inc., and in executive positions at Data General Corporation, Encore Computer Corporation and Prime Computer, Inc. Earlier in his career, he held sales and technical positions at Xerox Data Systems and IBM. He is a graduate of Columbia University where he received both his Bachelor of Arts in Mathematics and his MBA degree.