Executive Management Team | Epicor
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  • Executive Biographies

    Joe Cowan, President and CEO

    Joe Cowan commands more than 20 years of executive management experience in the software and technology industry to Epicor. Prior to joining Epicor, Cowan was Chief Executive Officer and President of Online Resources Corporation, a leading provider of internet banking, bill payment and electronic finance services to financial institutions. Previously, he served as CEO of Interwoven, Inc., a global leader in enterprise content management software, until its acquisition by Autonomy in 2009. Cowan has significant technology and enterprise software experience having served in a variety of leadership roles at Manugistics, EXE Technologies and Invensys/Baan. Cowan received a Bachelor of Science in electrical engineering from Auburn University and a Master of Science in engineering from Arizona State University.

    Kathy Crusco, Executive Vice President, Chief Operating Officer and Chief Financial Officer

    Kathy Crusco leverages more than 20 years of experience as executive vice president, chief operating officer (COO) and chief financial officer (CFO) of Epicor. Crusco joined Epicor as executive vice president and CFO in May 2011 following the merger with Activant Solutions Inc., recently adding COO responsibilities to lead the Company’s customer support and human resources divisions, in addition to other functions. Prior to the merger, she joined Activant in May 2007 and served as senior vice president and CFO before being promoted in November 2010. Prior to Activant, Crusco served as vice president of worldwide finance for Polycom Inc. In addition, she has held a variety of financial roles at Documentum Inc., Adaptec and Price Waterhouse LLP. Crusco graduated from California State University, Chico with a Bachelor of Science in business with an emphasis in accounting.

    Celia Fleischaker, Executive Vice President and Chief Marketing Officer

    Celia Fleischaker brings over 20 years of experience to her role as executive vice president and chief marketing officer. Fleischaker is responsible for building brand identity, corporate communications, marketing operations, and digital strategy for the company, in addition to leading field marketing, teleprospecting, and product marketing. Before becoming chief marketing officer, Fleischaker served in a number of roles including corporate communications, product marketing, and product management. Prior to Epicor, Fleischaker spent several years in the ERP industry with companies such as Infinium Software (Software 2000) and start-up FocusSoft, Inc. Fleischaker received a Bachelor of Science in Commerce from the University of Virginia, and a Master of Business Administration from Indiana University.

    Himanshu Palsule, Executive Vice President and Chief Product and Technology Officer

    Himanshu Palsule possesses more than 30 years of diverse experience leading globally distributed product organizations to Epicor, with an emphasis on customer-driven innovation and driving growth. In his role as executive vice president and chief product and technology officer, Palsule is responsible for the delivery of all Epicor solutions on a global basis, including product design, engineering, technology and quality, as well as product management and development operations. Palsule was previously CTO and head of strategy at Sage Software, and has leadership experience from companies such as Open Systems International, Man-Trak and HCL. Palsule holds a Master of Science in software engineering from the University of Saint Thomas, as well as a Bachelor of Science in electrical engineering from the Manipal Institute of Technology.

    Mark Mincin, Executive Vice President and Chief Information Officer

    Mark Mincin holds more than 20 years of demonstrated success in cloud-based business implementations, small-to-large scale system and infrastructure deployments, and leading high-performing teams. As CIO, Mincin will support strategic initiatives to develop common systems and rationalize global infrastructure, as well as building new platforms to drive cross-business customer support and data center infrastructure strategies. Most recently Mincin held roles of CIO and VP of Operations at Caradigm, a joint venture between Microsoft and General Electric, where he played a key role in identifying and deploying core business services in the cloud. He has held IT executive management roles with Microsoft, AT&T Wireless and NASDAQ. Mincin graduated from Virginia Tech with a Bachelor of Science in marketing and management, with a minor emphasis in computer science.

    Sabby Gill, Executive Vice President, International

    Sabby Gill has over 20 years of international sales, operations and enterprise software experience to Epicor. In the role of executive vice president, International, Gill leads the sales and professional services organizations in EMEA and APAC with a focus on channel expansion and accelerating growth. Prior to Epicor, Gill was senior vice president of International Sales for IGT, a gaming technology company. He has also held executive management roles with leading technology companies including HP, CA Technologies, Oracle, PeopleSoft (acquired by Oracle), and DEC.

    Craig McCollum, Executive Vice President, Americas

    Craig McCollum brings over 25 years of experience in business applications sales, marketing and services delivery, as well as strong experience working within both direct and partner-driven sales models to Epicor. In his role as executive vice president, Americas, McCollum is focused on growth and channel expansion as he leads the sales and professional services organizations across the United States, Canada and Latin America. Prior to Epicor, McCollum was president of True North Strategists, which worked with global technology firms to transform businesses to achieve profitable growth. He has held senior executive sales and operations roles with Microsoft Corporation, including Vice President, US Dynamics and Vice President, Worldwide Dynamics Sales Strategy, as well as executive management positions with leading enterprise software providers including Sage Software, Lawson Software and Fieldcentrix Corp. McCollum received a Bachelor of Science in business and human resources management from California State Polytechnic University.

    Ed Daihl, Senior Vice President of Business Development

    Ed Daihl brings to Epicor over 20 years of demonstrated success in the enterprise software and technology services industry, converting market opportunity into profitable growth for leading solution providers. Daihl is focused on optimizing growth for Epicor automotive solutions, building on the Company’s industry leadership in this market. Prior to joining Epicor, Daihl served for 7 years as CEO of Surgical Information Systems (SIS), responsible for setting corporate direction and ensuring revenue growth and profitability. Before joining SIS, Daihl served in senior management positions for a number of companies including Manugistics, CAPS Logistics, and DEC. Daihl graduated from the University of Baltimore with a Bachelor of Business Administration (BBA), Computer Science and Data Processing.

    Epicor Board of Directors - Biographies


    Herald Chen
    Herald Chen joined the board of directors in August 2016. Based at the KKR Menlo Park location, Chen re-joined KKR in 2007, having previously worked for the Firm from 1995 to 1997, and Co-Heads the Technology industry team within KKR's Private Equity platform. He has been directly involved with the investments in Mitchell, Go Daddy, Visma, Kodak, Sun Microsystems and Kindercare Learning Centers. Prior to joining KKR, Chen was a managing director with Fox Paine & Company, CEO of ACMI Corporation, and CFO and co-founder of Jamcracker, Inc. He was also with Goldman, Sachs & Co. He holds a B.S. and a B.S.E., cum laude, from the University of Pennsylvania and an M.B.A. from Stanford University Graduate School of Business.

    John Park
    John Park joined the board of directors in August 2016. Based at the KKR Menlo Park location, he joined KKR in 2013 and is a member of the Technology industry team. Park is currently a member of the board of directors of Mitchell International, Internet Brands, GoDaddy and Ticket Monster, and is also involved with KKR's investments in SunGard Data Systems, Ping Identity and Cylance. Prior to joining KKR, Park was with Apax Partners, where he focused on investments in technology and participated in transactions involving Epicor Software Corporation, Activant Solutions, Paradigm Geophysical and Sophos. Previously, Park was a member of the mergers & acquisitions practice at Morgan Stanley. Park holds an A.B., cum laude, in Economics from Princeton University and an M.B.A. from Harvard Business School.

    Usman Rabbani
    Usman Rabbani joined the board of directors in August 2016. Based at the KKR Menlo Park location, Rabbani works with the TMT industry team of KKR Capstone to evaluate new investments, and leads technology related value creation efforts across the private equity portfolio. Previously, Rabbani was a partner at McKinsey & Company serving clients in the TMT industry and enterprise IT. Before that, he spent 10 years in software engineering and operational roles as Founder and CTO of a cloud video surveillance platform, as an enterprise IT architect at Pfizer, as a tech team lead at Scient, and as a software developer at Massachusetts General Hospital. Rabbani earned an M.B.A. at The Wharton School at the University of Pennsylvania, an M.S. in Computer Science at Harvard University, and a B.A. in Computer Science and Psychology at Yale University.

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