Global Education – Evolving to New Heights with Epicor University
In today’s global economy education is more important than ever for companies implementing and using ERP systems, yet education must evolve. Today we face different challenges and opportunities in learning. For example, we have the Net generation, global business climate, cost pressures, competition, and the ever-changing demographics in the workplace. Companies that make a solid investment in education see the benefits in both tangible and intangible results. It is certain we see the return on the investment in education for employees in their time to ramp up and do what is required in their job––this can be the sales associate able to demonstrate and communicate the product features for prospects, the help desk employee able to successfully close a customer call with satisfaction achieved, or the consultant that has helped to implement enterprise features to improve a customer’s business. We also see returns for customers in implementation of ERP systems––on-time implementations, project completed per budget, and most importantly, implementation with knowledge transfer.
Epicor, there is a corporate-wide commitment with Epicor University to develop solid content, deliver best in class education with predictable results such as certification, and focus on lifelong learning. Learning never stops as skills wane, people move on, processes mature, technology continues to develop, and of course, new hires come on board. So knowledge development and delivery remains a focus of successful companies like Epicor.
Epicor University focuses on doing exactly what other ERP vendors should do, but have not. Epicor University brings so much more than just delivery that most vendors do adequately; it brings the essential elements of strategy, content, technology, and delivery together for meaningful performance results. Because, results matter in today’s business world––anywhere.
The global education provided by Epicor University delivers what learners require to connect––combining Formal Learning (e.g., Online Help, Embedded Education Courses, Virtual and Classroom Education, Certification and more) along with Informal Learning for all target audiences – customers, employees, and partners (podcasts, video casts, simulations, job aids, etc.).
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Posted by Louise Keppel, Vice President, Epicor University