Users Get Inspired, Informed, and Involved at the Epicor Insights Eagle Customer Conference
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Users Get Inspired, Informed, and Involved at the Epicor Insights Eagle Customer Conference

2/27/2015

CraigMcCollumbanner

Earlier this month, hundreds of independent retailers and users of the Epicor Eagle and Epicor Eagle for the Automotive Aftermarket solutions flocked to New Orleans for the  Epicor Insights Eagle Customer Conference 2015. During the two-day event, attendees had the opportunity to participate in educational sessions, learn about new Epicor technologies, network with other users and meet members of the Epicor team.

The opening keynote by Craig McCollum, executive vice president and general manager, retail distribution solutions for Epicor, emphasized how generational shifts in North America, and specifically within independent retail businesses, are changing the dynamics of business. “Think of all of the jobs and industries either transformed or completely eliminated by technology,” said McCollum. “As the next generation of tech-savvy leaders come into fold, businesses need to build upon the existing strengths by including powerful components that have quite often not been leveraged by small, independently owned businesses -- implementation of technology to help make operations more efficient and to lead with decisions that are data driven. As the retail world continues to shift towards new technologies, I want to encourage businesses to embrace change, try to understand generational differences, and remain technologically relevant -- each of these objectives will improve communication across your businesses.”

With more than 60 interactive sessions, participants had excellent educational opportunities to learn how to improve their businesses operations. “I’ve been able to take away great ideas for improvement from every Insights Eagle session to bring back and implement in my business,” said Jay Saxton, sales and operations director at Construction Building Materials, Inc. “The conference is very valuable for any retailer looking to improve their business.”

The final day of Insights Eagle commenced with a keynote by Chris Swecker, former assistant director of the FBI’s Criminal Investigations Division and the former global security director of Bank of America. As a former head of the FBI’s Criminal Division, he led all FBI criminal investigations including public corruption, money laundering, organized crime and financial crime matters—spending more than 30 years fighting and protecting businesses against financial crimes. His keynote illuminated recent business security breaches and offered insights into protecting and safeguarding business data.

Highlights from Swecker’s keynote include:

  • Fraud Risk Environment is Growing. The number of U.S. data breaches tracked in 2014 hit a record high of 783 in 2014, according to a recent report released by the Identity Theft Resource Center (ITRC) and sponsored by IDT911™
  • Best Practices for Business Data: mitigate the risk of a business data breach with tools like tokenization, egress filtering and limit exfiltration of data, P2P, EMV, Crown Jewel Identification
  • Improve Personal Security by implementing the following tactics: patch updates, extra authentication, monitor credit and banking activity, shred unnecessary documents, and educate yourself about phishing

We hope to see you at the next Epicor Insights Eagle Customer Conference, where you can gain valuable insights to drive your business forward. Learn more at www.epicor.com.

Posted by the Epicor Social Media Team

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