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Epicor and Ace Hardware continue to work together to enhance customer experience in retail field

8/10/2012

As the provider of a fully integrated technology solution to 14 distribution centers in the U.S.A. and 4,600 stores located in all 50 states and 60 countries, Ace Hardware Corporation is one of the largest retailer-owned hardware cooperative in the industry. Ranked by J.D. Power and Associates as the “Highest in Customer Satisfaction among Home Improvement Stores for the Sixth Consecutive Year,” it’s no wonder that the company has reigned as the helpful hardware store in thousands of communities across America since 1924. With the recent announcement that the company will continue to choose the functionality, flexibility, and integration capabilities of Epicor point of sale (POS) software as its only recommended POS solution, it is clear that Ace Hardware is committed to remaining a leader in the field.

However, the company is not only marked as one of the top competitors in the industry; it is also known as a visionary among them. When Ace entered the retail scene 85 years ago, their approach to business was inspired, allowing individual stores to purchase merchandise in bulk to save money and buy at the lowest possible price. Ace has continued on this trend and continues to be notable for providing a variety of hardware products, as well as niche items and services relevant to each individual community.

Ace makes it possible to remain relevant by allowing each store to be independently-owned and operated by local entrepreneurs who live in the neighborhoods in which the store resides. Not only are these business owners passionate and hard-working, but they are also active community members who are invested in assessing and serving the needs of their clients and neighbors. By extending their relationship with Epicor for the next three years, the hardware retailer will continue to protect their status as a reliable, efficient, and profitable business operation that is dedicated to customer satisfaction.

Posted by the Epicor Social Media Team 

 

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