Why Mobility Matters for ERP Applications
Mobile is important. Just ask my teenager. But it is critical to realize that the importance of mobile extends well beyond the teenagers. It is equally important to companies as it is to individuals.
Despite the global economic downturn, companies continue to adopt mobile computing. Between 2006 and 2009, the percentage of companies with mobility initiatives rose from 59 to 84, according to the Aberdeen Group. (Source:"More Mobility - Less Budget: Enterprise Strategies in the Current Economic Downturn," by Andrew Borg, Aberdeen Group, March 2009)
While mobile devices like laptops, PDAs and tablets made it possible to work on the road, now workers can use their ERP applications on their mobile devices to take advantage of business capabilities and insights.
These mobile ERP applications allow companies to benefit from improved quality of service, greater productivity, deeper business relationships, competitive advantage, and more accurate data capture.
Improved Quality of Service
Mobile ERP systems allow employees to improve quality of service to customers by giving them access to relevant information. For example, mobile ERP applications give field service providers the information they need to complete work orders at a customer site more efficiently and effectively.
Many mobile workers waste much time driving in cars or sitting in airports. Mobile ERP helps these workers use that time productively. Consultants and engineers can assign their time to projects or enter travel expenses while they wait to catch a flight. Logistics professionals can supervise deliveries and shipments while they’re out of the office. All mobile workers have tools, materials and information to eliminate downtime.
Deeper Business Relationships
Having information at their fingertips helps mobile workers deepen business relationships. For example, sales representatives can answer customer questions instantly with up-to-the-minute information about prices, inventory, and order and shipping status. Be seeing unpaid invoices, credit limits and payment information, they can resolve disputes.
The ability to deliver real-time information on-the-spot to accounts helps organizations improve their competitive advantage. Sales people have the information they need to make the best offer to the customer to win their business. Field service representatives can resolve the customer’s issue immediately, improving customer satisfaction.
More Accurate Data Capture
Mobile ERP software makes it easy for workers to enter all relevant data accurately as they gather it in the field. No longer must they key information then rekey the data into back end systems (potentially making errors along the way). On-site data entry also gives executives real-time information on company performance.
With mobile ERP, your mobile workers can take advantage of the functionality, data, and benefits of their ERP application not only in the office—but also on the road.
Posted by Rod Winger, Senior Director, Product Marketing, Epicor