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Upgrading Your Inside Sales Customer Service Teams Part 4: MS Excel Tips

04/1/2015
Category: Distribution

Continuing our discussion on how to improve upon our employee skillset, let’s review Microsoft Excel.  This is quite possibly the most important tool in the Microsoft line of products, because it allows anyone with a basic understanding of some Excel tools to analyze, manipulate and comprehend data. Because knowledge is power, Excel can empower your workforce to be more analytical, and thus more capable of making decisions on actionable data.
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Analyzing Your Risks for Business Success

03/27/2015
Category: Distribution

We manage risk in our personal lives from issuing car insurance to dental cleaning, in hopes to reduce the consequences of potential unwelcome events. No one wants car accidents or dental problems, right?

Yet what we often fail to do is identify and manage risk in a business environment, similarly as we recognize risk in our private lives. More often than not, companies do not investigate everything that could impact their business, but rather, look only at the obvious areas of risk. They need to engage in proper risk management.


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Upgrading Your Inside Sales & Customer Service Teams – Part 2: MS Outlook Tips

01/14/2015
Category: Distribution Manufacturing

In the previous blog, I stated that business professionals seeking efficiency, additional sales opportunities and better ways to do business, can upgrade not just systems or processes, but alsoemployees, through skills enhancements. This type of upgrade starts by observing your
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Upgrading Your Inside Sales & Customer Service Teams

12/12/2014
Category: Distribution Manufacturing

As business professionals, no matter the industry, when we are looking for efficiency, additional sales opportunities and better ways to do business, we usually look to upgrade our system (e.g., implementation of ERP, CRM, etc.), or our processes (though process
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Going Beyond Technology: ERP Process Review and Graphical Modeling

11/20/2014
Category: Distribution Manufacturing

There are a number of ways to help ensure a timely, on-budget enterprise resource planning (ERP) system implementation. One key area revolves around properly planning and documenting business processes that will be used with the new solution.
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