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Epicor’s Managed Services will improve, maintain and support your organisation’s IT infrastructure, providing you a service you can rely on. Whatever your IT requirements, Epicor will be able to put together a support package. Our technical consultants possess expertise in a wide range of hardware, software and IT architectures. Epicor will work with you to design a custom managed services package covering as much or as little of your IT infrastructure as you require.
Most small to medium sized organisations lack the dedicated resources and expertise required for full in-house IT support. Even large organisations can often lack the expertise to manage their IT requirements in specialist areas. Epicor’s Managed Services will take care of your IT support requirements by providing technical expertise in infrastructure and issues management at a tailored, affordable fixed monthly fee.
Epicor is a Microsoft Gold Certified Partner and has experience working with many leading technology companies such as VMware, Symantec, Cisco, Sonicwall, Sophos, Trend Micro, HP, IBM, Progress and Kaseya. Our experts will design support solutions to solve your IT reliability issues and will work with you to develop plans that meet your time frames allowing you to concentrate on your core business.
Plan your IT
Epicor understands your requirements. We can help you to manage your cash flow and predict CAPEX spend, provide you fixed monthly fee support options and help you to avoid and mitigate unexpected system failures.
Monitor your IT
Epicor provides a sophisticated support framework, a helpdesk, remote monitoring and server monitoring with experienced engineers using diagnostic software tools.
Maintain your IT
Epicor will assist in the regular planned maintenance of your IT system by initiating regular reporting and escalation systems, and introducing upgrade plans and maintenance processes while providing a highly secure network.
Epicor’s infrastructure services can be managed either monthly or quarterly with reporting structures covering:
Epicor’s Window server support options include:
Additional infrastructure services include:
Epicor now offers local sales and services covering hardware sales, as such we can provide hardware quotes and proposals, and source IT hardware when required.
Third Party ManagementEpicor manage third party hardware, software and service suppliers for services, hardware and software covered by the facilities management fixed fee. For other services, hardware or software time will be charged under support services.
HardwareEpicor will either fix the problem or manage the supplier who fixes it for you.
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