An IDC survey of over 460 companies worldwide showed a shift toward customer-oriented initiatives with value-added services playing a vital role in the customer experience.
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The role of ERP appears crucial to improving the customer experience, with leading companies realizing the importance of creating customer-oriented culture and process workflows.
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The customer experience can make or break a company’s reputation. The right ERP is one way to improve that experience while driving business results. The infographic below offers insight into how ERP positively affects the customer experience while improving profitability and revenue growth, and enabling you to attract new clients.
Click on the image below to see a larger version of the infographic
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