Cross-Channel Order Management

Your customer is ready to buy. Your sales associate is ready to help. You have the item, but it's not in stock in your location. What do you do, lose the sale? Spend hours calling other locations?

Finding the perfect balance with inventory levels is the ultimate challenge for retailers. Overstocked items can kill you with excessive markdowns, but even worse, out-of-stock items lead to lost sales, walkouts and potentially lost customers. While stockouts are inevitable, lost sales are preventable with a cross channel order management system.

Epicor Enterprise Selling software offers a centralized, real-time inventory locator and order manager solution that enables any sales channel - POS, e-commerce, catalog call centers, kiosk - to find inventory and fulfill orders across your enterprise.

If an item is out of stock in one location, Epicor will search and locate it in your chain-wide inventory. If available, Epicor order management allows you to capture the sale wherever the customer is and provide a convenient fulfillment option home delivery or an in-store pickup.

Unifying your retail inventories and sales channels with Epicor cross-channel order management solutions will dramatically reduce lost sales. You'll decrease customer walkouts, while increasing sales and customer loyalty. You'll be able to move inventory throughout your sales channels, protect your margins, and maximize sell-thru. You won't have to wait to see tangible results; you'll see a return on investment immediately.

For additional information, contact us at retailsolutions@epicor.com