Customer Relationship Management
Customer relationship management (CRM) strategies are as important to business today as they have ever been. We've designed our CRM solutions to help you stay ahead of the curve and successfully meet the challenges that the market brings helping you manage your entire customer lifecycle, from prospect to cash to care effectively, improve operational efficiency and accelerate growth both internally and externally.
Epicor® CRM provides a 360 degree view of the entire customer, supplier or partner relationship regardless of position in the customer lifecycle. Epicor CRM solutions broaden the scope of customer information to everyone within the organization and to stakeholders beyond, through contextual delivery of essential customer data to information workers, wherever it's needed.
Customer Relationship Management to Meet Your Business Goals
- Reach new customers while retaining existing customer communities
- Enhance internal efficiencies
- Drive new product introduction
- Automate marketing activities
- Improve execution of customer service
With award-winning integrated applications, covering marketing automation (MA), sales force automation (SFA), case management, and customer and partner self-service, Epicor customer relationship management provides the functionality you need to ensure an all around world-class customer experience.