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Epicor Managed Services

Epicor’s Managed Services will improve, maintain and support your organisation’s IT infrastructure, providing you a service you can rely on. Whatever your IT requirements, Epicor will be able to put together a support package. Our technical consultants possess expertise in a wide range of hardware, software and IT architectures. Epicor will work with you to design a custom managed services package covering as much or as little of your IT infrastructure as you require.

Service Overview

Most small to medium sized organisations lack the dedicated resources and expertise required for full in-house IT support. Even large organisations can often lack the expertise to manage their IT requirements in specialist areas. Epicor’s Managed Services will take care of your IT support requirements by providing technical expertise in infrastructure and issues management at a tailored, affordable fixed monthly fee.

Epicor is a Microsoft Gold Certified Partner and has experience working with many leading technology companies such as VMware, Symantec, Cisco, Sonicwall, Sophos, Trend Micro, HP, IBM, Progress and Kaseya. Our experts will design support solutions to solve your IT reliability issues and will work with you to develop plans that meet your time frames allowing you to concentrate on your core business.  

Plan your IT

Epicor understands your requirements. We can help you to manage your cash flow and predict CAPEX spend, provide you fixed monthly fee support options and help you to avoid and mitigate unexpected system failures.

Monitor your IT

Epicor provides a sophisticated support framework, a helpdesk, remote monitoring and server monitoring with experienced engineers using diagnostic software tools.

Maintain your IT

Epicor will assist in the regular planned maintenance of your IT system by initiating regular reporting and escalation systems, and introducing upgrade plans and maintenance processes while providing a highly secure network.

Infrastructure Services

Epicor’s infrastructure services can be managed either monthly or quarterly with reporting structures covering:

  • Issues identified or outstanding
  • Advice on issues or IT options
  • Server status
  • Server growth
  • Annual IT or infrastructure plan for budget and strategic planning purposes
  • Disaster recovery planning, development, testing and execution

 Epicor’s Window server support options include:

  • Regular backup status checks and tests
  • Regular system log check
  • Regular server growth check
  • Maintenance of anti-virus configurations
  • File and folder permissions management
  • Maintenance of user accounts, security and distribution groups
  • Maintenance of security and distribution groups
  • Test and installation of operating system patches and service packs
  • Restore and recover operating system
  • Printer queue setup and maintenance
  • Backup maintenance
  • Server and account security monitoring and reporting

 Additional infrastructure services include:

  • Desktop/laptop services
  • Database and ERP maintenance
  • Network infrastructure services
  • Email services
  • Application and testing of Epicor patches and data fixes as required

Issues Management

Epicor now offers local sales and services covering hardware sales, as such we can provide hardware quotes and proposals, and source IT hardware when required.

Third Party Management
Epicor manage third party hardware, software and service suppliers for services, hardware and software covered by the facilities management fixed fee. For other services, hardware or software time will be charged under support services.

Hardware
Epicor will either fix the problem or manage the supplier who fixes it for you.

Documentation includes:

  • Server configurations
  • Startup and shutdown procedures
  • Backup procedures
  • Warranty and maintenance support arrangements
  • Workstation standard operating environment and build
  • Internet configuration
  • Network diagram and configuration

 




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