Epicor Clientele is a complete customer relationship management (CRM) solution for managing customer-centric processes and CRM initiatives. With modules for support, sales, marketing and self-service, Epicor Clientele provides a single source for managing customer interactions, enabling a smooth transition from sales to support, and resulting in more satisfied customers.
Epicor Clientele provides integrated sales and customer support functionality that helps organizations acquire, retain and grow profitable, long-term customer relationships, and is a multi-award-winning Microsoft .NET and Web services-based CRM solution, with over 20 years of features and functionality behind it.
Comprehensive, Award-Winning CRM Solution
- Understand marketing effectiveness with campaign management tools.
- Comprehensive e-mail marketing solution to manage communications with customers, prospects and partners.
- Manage the entire life cycle of a sales opportunity with Clientele Sales Force Automation (SFA).
- Provide world-class customer support with comprehensive customer support capabilities.
- Deliver timely, accurate, complete and clear information to your customers with case management functionality.
- Proactively resolve customer issues with Clientele's AnswerBook feature and self-service portal.
- Determine support's contributions to the bottom line resulting in greater profitability and predictability.
- Provide a productive user experience with Clientele's 'smart client'.
- Easy to personalize and customize.
- Designed for the Web - architected using the Microsoft .NET Framework and Visual Studio.