Hitachi IT Operations Analyzer and Epicor ITSM
Connecting the Service Desk to Your IT Operations

Providing proactive help desk support for your IT operations and network infrastructure helps ensure better service-level management across the business.

Hitachi IT Operations Analyzer and Epicor ITSM provide a one-stop solution for a more complete and connected view of the data center operations, from IT Service Management (ITSM) to IT Operations Management (ITOM) ensuring service levels are met and maintained. By integrating network monitoring with the service desk, no incident goes un-recorded.

With Hitachi IT Operations Analyzer and Epicor ITSM, customers benefit from comprehensive visibility and control of network infrastructure and proactive management of incidents and problems as they occur. Ideal for the IT generalist, this fully-integrated solution is easy to deploy and delivers in-depth help desk, monitoring, change management, analysis and reporting in a combined offering. Customers can improve efficiencies, identify critical problems, diminish risks and make better decisions based on real-time data, improving the level of IT service to the business.