EpicWeb is a hub of valuable information, resources, and support for Epicor customers and partners. This centralized portal is a critical element of our goal to improve your user experience.
We have recently integrated EpicWeb with EpicCare which allows us to manage our customers access, contacts, and users from EpicCare.
Customer impact:
- All contacts for your account are managed in EpicCare. Power Users can enable/disable the contacts in either EpicCare or EpicWeb.
- In EpicWeb Power Users can go to the "My Contacts" to add contacts and manage existing contacts.
- Contacts will only be defined once in EpicCare under one customer account. Access to the other customer sites will be defined/managed based on the relationships between customer accounts defined in EpicCare.
- If you are a Partner, and need a new relationship between two customer accounts created. You can submit a request from the following link in EpicCare: Request an Account Association to an Epicor Customer
- You will still need an EpicWeb login. Your EpicWeb and EpicCare logins will continue to be separate for now. Power Users can go EpicWeb to create an account for any contact defined in the customer list. Note that contacts cannot be deleted, only disabled by a Power user.
Partners:
EpicWeb features
- Product resources
- Patch management and notification system
- Dynamic content based on your product upon login for documentation, release information, and product updates
- A library of on-demand webcasts
- Schedule eLearning classes and review training options
- Collaborative tools to effectively manage your relationship with Epicor
- Access to submit support calls, manage your organization, and connect with your account manager
- Stay up to date with Epicor news, events, and more
- Upgraded search function to easily refine your search
- A new version of the community forum for more interaction
For more information or questions on EpicWeb, please e-mail epicweb@epicor.com