- Location: Newburyport, Massachusetts
- Industry: Custom-engineered components,
products, and specialty packaging
- Website: www.ufpt.com
“Epicor provided a much faster, simpler and streamlined way to share information and best practices among all our plants. The silos that existed between our companies have been removed. The duplication of information listed under variable headings is gone. Definitions and calculations are the same. For the first time, we have the ability to act on extremely reliable information integrated from all the different companies.”
John Bailey, chief executive officer | UFP Technologies
Serving more than 3,000 customers from facilities across the United States, UFP Technologies is a producer of innovative custom-engineered components, products, and specialty packaging. Founded in 1963 and headquartered in Newburyport, Massachusetts, the company uses foams, plastics, composites, and natural fiber materials to design and manufacture solutions for the medical, automotive, aerospace, defense, electronics, consumer, and industrial markets.
Over the past 40 years, UFP has focused on growing organically with enhanced services and products to new and existing customers as well as strategically acquiring competitive firms to fill key industry and client needs.
Today, the company includes 11 separate facilities nationwide.
Centralized operations across 11 sites
With this expansion also came the need to integrate UFP with the differing IT programs used at each new plant. After a year of research, the company selected Epicor ERP as the new standard for mining data across the
organization and to centralize operational functions.
“This is an extremely fragmented industry,” said Ron Lataille, chief financial officer, UFP Technologies. “The only way to turn a profit is to thoroughly understand what does and doesn’t make money. Epicor provided a well-controlled platform for analyzing thousands of jobs companywide, closing our books on time, ensuring compliance with stringent SEC regulations, and reporting results.”
Prior to using the Epicor solution, each individual plant operated
as a small company within the overall organizational structure
with no commonality. Parts and customer histories were labeled
and stored differently electronically. It was both arduous and timeconsuming
to consolidate data and manage supplies with timely
financial details based on the information accessed from each site.
Reporting redundancies and inaccuracies were common.
“We now have a single version of the truth,” explained David
Smith, senior vice-president of operations, UFP. “Epicor provided
a much faster, simpler, and streamlined way to share information
and best practices among all our plants. Every facility is live
within the system. The silos that existed between our companies
have been removed. The duplication of information listed under
variable headings is gone. Definitions and calculations are the
same. For the first time, we have the ability to act on extremely
reliable information integrated from all the different companies.
With Epicor, we now know where we are successful.”
A single point to multi-plant
According to UFP, Epicor is responsible for providing a single
chart of accounts incorporating multi-plant functionality. Part
numbers have been synchronized throughout the company
and employees now have centralized access to customer
information. This has allowed UFP to negotiate better pricing
for materials with vendors based on companywide buying
patterns, rather than through the purchases at a single location. Customers also receive price breaks for the products bought at
Other benefits have included the capacity to track and record
all manufacturing activities, including material costs and profit
margins. Best practices are then recorded and shared throughout
the entire organization, while price points are adjusted to ensure
the profitability of each job.
Growth through great ideas
“We are dedicated to providing a world-class customer
experience and growing the company through continuous
improvements,” added Keith Cote, director of IT, UFP. “This
includes keeping pace with great ideas and creating efficiencies
with the data aggregated from all the different plants. Epicor has
combined the data from each separate ERP system with internal
applications, enabling us to better capture and review costs
while streamlining and instituting a wide variety of processes.
This ranges from payroll and time sheets to EDI.”
“Plus, all this was achieved with the easy customization of
Epicor packages without the use of hardcore coders. We did it
all ourselves with drag-and-drop technology and other simpleto-use
tools. Epicor has laid the foundation for our future by
accommodating the ongoing growth with more customers,
plants, and products,” concluded Cote